Sr. Program Manager, Mopar Digital Commerce

FCA

Auburn Hills, MI

Own program governance and delivery across store.Mopar.com and marketplace growth (e.g., Amazon, eBay, Walmart). Drive planning, execution, risk management, and stakeholder alignment.

What You’ll Do (Key Responsibilities)

Establish the master roadmap and integrated release plan spanning site, marketplace, analytics, and operations workstreams.
Run operating cadence: standups, sprint reviews, dependency mapping, and executive readouts; maintain RAID logs and decision registers.
Define program OKRs and KPIs (revenue, conversion, fill rate, SLAs); publish weekly status and unblock teams proactively.
Institute strong governance (stage gates, change control) and budget/resource management; track vendor SOWs and burn.
Coordinate marketplace initiatives: listings quality, Buy Box health, pricing strategy, MAP compliance, retail media, and catalog sync.
Partner with Legal, Security, Privacy, and Compliance on PCI-DSS, CPRA/CCPA, data retention, and accessibility policies.
Drive cross‑functional alignment across Brand, Parts/Service, ICT, Logistics, Finance, and Customer Care; escalate risks early.
Continuously improve delivery through retrospectives, playbooks, and standardized templates (RACI, comms plans, runbooks).

Role Details

Location: Auburn Hills, MI (100% onsite)
Travel: 0–3% expected

Basic Qualifications:

Bachelor's degree
Minimum of 10 years leading large, multi‑track programs in eCommerce or marketplaces; automotive aftermarket experience a plus
Expert organizer with relentless follow‑through; proven ability to manage complex timelines and dependencies without prompting
Strong financial acumen (business cases, ROI, forecasting) and vendor/SOW management
Outstanding communication and executive presence; crisp status storytelling and issue/risk framing
Working knowledge of marketplace ops (Amazon/eBay/Walmart), content/catalog, and fulfillment/returns processes

Preferred Qualifications: