Sr. Program Lead, Restaurant Talent Leader Experience

How We Work At Chick-fil-A

Chick-fil-A, Inc. ('Chick-fil-A' or 'the Company') Staff members play a vital role in achieving our strategic goals by developing their skills, fostering inclusive teamwork, and embracing innovation. All Staff are expected to contribute to a compelling future by inspiring and motivating those around them. Growth and development are essential at Chick-fil-A. We want Staff to seek new perspectives and adopt new methods to drive continuous improvement and adaptation to evolving business needs. Lastly, we ask Staff to seek wisdom, expect the best, accept responsibility, respond with courage, and think others first. Our Flexible Futures Model offers a healthy mix of working in person (currently a minimum of 8-10 days per month) and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

Overview

This role exists to identify, curate, and translate Operator-proven talent practices into scalable content, tools, and resources that support independent Operators in equipping their Talent Directors to lead local talent strategies.

The Sr. Program Lead will own and evolve the Leadwell ecosystem as the central platform for talent content, ensuring it reflects Operator success and delivers practical, relevant resources that Operators may choose to adopt based on their unique business needs.

This role serves as the organizational voice of the Talent Director audience by capturing field insights and translating them into content, tools, and experiences that enable meaningful talent conversations and support Operator-led talent strategies at scale.

This leader owns the roadmap for the Talent Director program, defining how support evolves as Operators grow in size and complexity as local employers.

This role does not create talent strategy, rather amplifies and scales what is already working across the Operator community.

Operating with a high degree of autonomy, this leader provides subject matter expertise and influences content strategy, enablement approaches, and Talent Director engagement across the organization and with external partners.

This role also defines the future of talent content by innovating and delivering new approaches across formats and channels through the Leadwell platform.

Responsibilities

• Own and evolve the Leadwell platform as a comprehensive content ecosystem
• Define and lead long-term content strategy aligned to Operator needs
• Own and evolve the Talent Director program roadmap
• Identify and curate Operator-proven talent practices into scalable content
• Capture field insights through meaningful talent conversations that honor local ownership
• Translate complex practices into practical resources for Operators
• Build scalable enablement assets for TMX Liaisons
• Innovate across multiple content formats
• Lead vendors and third-party partnerships
• Hold partners accountable for outcomes
• Influence cross-functional alignment
• Represent organization in external engagements
• Contribute to organizational talent experiences by designing content and supporting execution in partnership with experience leads, without owning overall event planning or delivery

Required Qualifications (Knowledge, Skills, & Abilities)

• Proven content strategy experience driving behavior change
• Content creation experience
• Experience managing vendors and partnerships
• Experience building scalable systems
• Strong communication and systems thinking
• Ability to operate autonomously

Preferred Qualifications (Knowledge, Skills, & Abilities)

• Ability to simplify complex ideas
• Demonstrated experience within the Restaurant industry, frontline economy, Human Resources or equivalent expertise in Content Strategy

Required Years of Experience

4

Preferred Years of Experience

6

Travel Requirements

25%

Required Level of Education

Bachelor's Degree

Preferred Level of Education

Master's Degree

Major/Concentration

Human Resources, Organizational Psychology, Marketing, or similar

Preferred Major/Concentration

Human Resources, Organizational Psychology, Marketing, or similar

Relocation Assistance Provided

No