JOB SUMMARY
Responsible for directing a team within the Technical Operations organization of Spectrum Networks. Functional area could span Information Technology, and Broadcast Engineering disciplines. Organize and direct, staff and manage, as well as measures the success of the department. Function could include testing, project management, integration, and ongoing support. Includes building end user support teams, strengthening business partner relationships, and successfully leading cross functional teams. Implements strategy for the department. Works with the National Technology teams to source, design, and implement new technology strategies as needed.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently supports all efforts to simplify and enhance the customer experience.
Oversee assigned technical area including those related to Engineering and Information Technology.
Execute on and assists in the development of the overall department strategic plan and implements the plan for his/her area.
Direct technical employees to ensure appropriate internal customer support and execution excellence.
Develop scorecard and metrics to measure performance of assigned team.
Accountable for the departmental budget and related capital expenditures.
Assist with the creation and successful management of departmental budgets.
Enhance consistent best practices to ensure optimized delivery aligned with company initiatives and expectations.
Develop strong partnerships with project sponsor organizations and other cross-functional teams to optimize delivery.
Work with other business partners to identify process improvement opportunities.
Develop an effective team to drive a high performance culture and environment.
Consult with peers while implementing departmental strategy, direction and changes.
REQUIRED QUALIFICATIONS
Required Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Ability to implement department strategies
Ability to communicate with senior levels of management and internal partners
Ability to make decisions and solve problems while working under pressure
Ability to successfully build and lead teams of engineering and information technology resources
Ability to make decisions and solve problems while working under pressure
Ability to lead and motivate others and provide constructive feedback
Ability in mitigating risk and implementing contingency plans
Ability to use personal computer and software applications
Ability to exercise independent judgment and initiative in performance of job duties
Ability to manage IT and engineering programs
Engineering and information technology knowledge of assigned area as well as the knowledge of a wide variety of tools and technologies used in assigned area
Understanding of the core business processes and existing system capabilities
Knowledge of consulting skills and the ability to leverage staffing firms
Knowledge of business process re-engineering
Knowledge of video, internet, phone residential and business product features and network capabilities
Understanding and ability to successfully manage complex program and project budgets
Required Education
Bachelor's degree or equivalent experience required
Required Related Work Experience and Number of Years
Technology experience preferred including - 6-7
Cable industry experience - 6-7
Software development or engineering work experience - 6-7
Managing projects - 2-4
PREFERRED QUALIFICATIONS
Preferred Skills/Abilities and Knowledge
Preferred Education
Preferred Related Work Experience and Number of Years
Leadership or management experience - 3+
WORKING CONDITIONS
Office environment
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Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
The pay for this position has a salary range of $120,800.00 to $257,000.00. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and location. Also, certain positions are eligible for additional forms of compensation such as bonuses.
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