Sr Manager Sales Training

The Sr. Sales Training Manager for Hilton Club, Hilton Grand Vacations, Hilton Vacation Club is responsible for driving productivity and performance through the implementation of training programs, including the OneHGV Branded Sales Process, HGV Max, and sales processes for New Hire Action Line, In-House, and Showcase teams. The Sr. Sales Training Manager will report directly to the Director of Sales Training while also working closely with Regional Sales Leadership. The Senior Sales Training Manager will play a key role in empowering our sales executives with the tools, confidence, and support they need to thrive

Here's why you'll love it here - We offer an excellent benefits package to our full-time Team Members that include:

• Base Annual Salary Range of $105,000- $120,000 plus bonuses governed by a compensation plan.

• Excellent health care options that start on your first day.
• Paid Time Off that allows for adventure, rest, relaxation and recuperation.
• Retirement Savings Plan with percentage company match and Stock Purchase options.
• HGV provides access to outstanding Team Member benefits, discount travel programs and much more! Join HGV to access these premier benefit programs today!
• And so much more!
  

HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.

Schedule Details:

Our Sales Department operates 7 days per week. Hours of operation may vary based upon business needs.

• Collaborate closely with the Regional Director of Training on strategic initiatives

• Lead onboarding and training for new hires with enthusiasm and expertise

• Develop and execute action plans to uphold service excellence

• Conduct ride-a-long's, provide feedback, and support performance development

• Analyze weekly sales metrics and guide follow-up strategies

• Facilitate 30-60-90 day trench training focused on sales psychology and process

• Approve new hires for floor release after testing and final ride evaluations

• Offer personalized coaching to deepen understanding of the sales journey

• Keep teams informed on inventory updates and program enhancements

• Deliver ongoing training at key milestones: weekly, monthly, and annually

• Champion employee retention through career pathing and workplace engagement

• Promote ethical practices aligned with HGV’s core values

• Implement tools to reduce cancellations and boost success

• Foster a vibrant, passionate, and fun work environment

• Ensure compliance with corporate and regionalpolicies, standards, and procedures.

• Track and evaluate the effectiveness of training content and delivery methods, providing regular reports and insights to the SVP of Training and Regional SVP of Sales.

• Maintain knowledge of performance reports and teach others to understand sales performance metrics, including showcase presenters.

• Collaborate with Regional Sales Leadership to plan, schedule, and provide training for sales personnel throughout the region.

• Additional tasks as assigned by Management, as needed, to promote business objectives.

What are we looking for?

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. We believe that at the core of our company’s success are our Team Members! To fulfill this role successfully, you must possess the following minimum qualifications and experience:

• High School Diploma or Equivalent
• Able to accommodate a flexible schedule including weekends, evenings, and holidays; Ability to travel up to 50% of the time within region

• 3+ years in a sales training role

• Proven experience in planning, developing, and delivering effective training content and programs.
• Strong presentation and facilitation skills, with the ability to engage and motivate diverse audiences.
• Excellent interpersonal skills and written and verbal communication skills, capable of conveying complex information clearly and concisely.
• Experience with training trainers and providing performance coaching.
• Ability to track and evaluate training effectiveness using metrics and feedback.
• Strong time management and prioritization skills.
• Strong organizational and project management skills, with the ability to manage multiple training initiatives simultaneously and the ability to drive projects to completion by the deadline.

When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.