Position Summary:
The Senior Director, Pharmacy Performance and Outcomes is a strategic and operational leader responsible for advancing medication-related outcomes, clinical quality, and value across the health system. This role oversees pharmacy clinical programs and ensures evidence-based, safe, and cost-effective medication use aligned with organizational quality, safety, and financial goals. The Senior Director leads a multi-site team of clinical leaders and specialists, partners closely with medical, nursing, quality, and finance leadership, and drives systemwide initiatives in antimicrobial stewardship, opioid stewardship, transitions of care, medication safety, formulary optimization, and population health.
Qualifications:
Required:
- PharmD (or BSPharm with equivalent advanced experience).
- PGY-1 residency plus 7+ years of progressive clinical leadership or PGY-2 (e.g., pharmacotherapy, ID, critical care, oncology, administration) plus 5+ years of leadership
- Active pharmacist license in New York or Pennsylvania (or eligible to obtain within 90 days).
- Demonstrated success leading system-level clinical programs and measurable outcomes improvement.
- Experience with quality improvement methodologies (Lean/Six Sigma, PDSA) and analytics/dashboards
- MBA, MHA, MS (pharmacy Admin/Leadership) or equivalent management degree.
- Board Certification (e.g. BCPS, BCCCP, BCIDP, BCOP, BCACP).
- Experience with multi-hospital systems, value-based care, 340B, and biosimilar implementation.
- Familiarity with EHR optimization (Epic/Cerner), antimicrobial stewardship platforms, and advanced analytic tools
- Clinical Excellence: Deep knowledge of evidence-based pharmacotherapy and care pathways across acute and ambulatory settings.
- Analytical Rigor: Ability to translate data into action, skilled in benchmarking variance analysis, and KPI management.
- Operational Execution: Program design, standard work, policy creation, and change management across diverse sites.
- Collaboration & Influence: Effective partnership with physicians, nursing, quality, finance and supply chain, strong communication skills.
- People Leadership: Coaching, performance management, and building high-performing, inclusive teams.
- Regulatory and Safety Acumen: Proficient in TJC/CMS/USP/ISMP standards and medication safety science.
Preferred:
Core Competencies:
Essential Functions:
- Strategic Leadership and Governance:- Set the clinical pharmacy strategic plan aligned to system quality, safety, equity, and stewardship priorities.
- Chair/co-chair relevant pharmacy committees (Medication Safety, Antimicrobial Stewardship) ensuring effective governance, policy adoption, and outcome measurement.
- Translate regulatory/accreditation requirements (e.g. TJC, CMS, CoPs, USP<797>/<800>, state board) into sustainable clinical practice and documentation standards.
- Build business cases and operate plans for clinical services expansion (e.g. pharmacist-led clinics, collaborative practice agreements, RPM/virtual care).
- Clinical program Oversight:- Direct clinical pharmacy services across inpatient, ED, ambulatory/clinics, infusion, and specialty pharmacy, standardize protocols, order sets, and care pathways.
- Lead population health medication optimization (e.g. HF, COPD, diabetes, anticoagulation) and high cost/high-variation therapeutic management (e.g. oncology, immunology)
- Oversee antimicrobial stewardship (ID pharmacist and physician dyad), opioid stewardship, glycemic control, anticoagulation, and sedation/analgesia programs with defined metrics and reporting cadence.
- Ensure medication monitoring programs and MTM/DSMT initiatives improve outcomes and reduce total cost of care.
- Performance, Analytics and Outcomes:- Establish dashboards and scorecards for clinical performance, utilization, safety events, readmissions, and cost-to-serve drive action plans and accountability.
- Utilize benchmarking (Vizient, ASHP, NHSN/AU, 340B analytics) to identify variance and implement improvement cycles (Lean/Six Sigma, PDSA methodologies).
- Partner with Quality, Infection Prevention, Nursing, and Medical Staff to align pharmacy outcomes to system quality goals (e.g. HAPI, CAUTI, CLABSI prevention medication elements, sepsis bundles.)
- Formulary and Value Management: - Lead system formulary strategy, therapeutic interchange, and shortage management, ensure clinical efficacy, affordability, and supply resiliency.
- Coordinate with Senior Director of Pharmacy Business Operations and Finance on contracting, biosimilar adoption, and utilization management to achieve net cost reduction without compromising outcomes.
- Medication Safety and Compliance: - Strengthen the medication safety program (NPSGs, FMEA/RCAs, ISMP recommendations) and maintain a learning system with closed-loop feedback.
- Ensure policy, documentation, and competency standards meet or exceed regulatory and accreditation expectations.
- Technology and Clinical Decision Support- Partner with Pharmacy Informatics and IT to optimize CPOE, CDS (alerts, order sets, pathways), BCMA, smart pumps, and clinical documentation for safety and efficiency.
- Evaluate and implement advanced analytics. AI-enabled tools and remote clinical services that improve outcomes and throughput.
- Residency Program Oversight:- Provide executive oversight and strategic direction for all pharmacy residency programs (PGY-1 and PGY-2).
- Ensure programs maintain full ASHP accreditation and meet all regulatory and professional training standards.
- Mentor Residency Program Directors (RPDs), preceptors, and residents across the health system.
- Guide recruitment strategies, rotation design, competency evaluation, scholarly activity, and program development.
- Support expansion of residency programs based on system growth, clinical needs, and talent pipeline strategy.
- Promote a strong academic culture, including research, publications, presentations, and collaboration with academic partners.
- People Leadership:- Lead, mentor, and develop managers, clinical coordinators, specialties, and residents; cultivate a culture of equity, teamwork and continuous improvement.
- Workforce planning, competency management, credentialing/privileging for advanced practice pharmacists, succession planning.
- Promote interprofessional education and scholarship (protocols, publications, presentations).
Other Duties:
Performs other duties as directed by the SVP, Chief Pharmacy Office as assigned
