ARE YOU A CURRENT US FOODS EMPLOYEE? PLEASE APPLY DIRECTLY THROUGH OUR INTERNAL WORKDAY CAREER SITE
Join Our Community of Food People!
NOTE: This position will start in Charlotte NC and move to Lexington NC in June 2026
BASIC PURPOSE
Provide contact and liaison between customersand internal departments. Process incoming orders; receive, evaluate, and respond to written or telephoned customer inquiriesin a timely manner. Work within established guidelinesin order toachieve theobjectivesof the service agreement consistent with customer expectations, company policy and profit and quality requirements.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Receive inbound calls and place outbound calls to customersin order toprovide information about products and services, to take orders, or to obtain details of complaints.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Resolve customers' service or billing complaints; check to ensure that appropriate changes were made to resolve customers' problems.
Contact customersin order torespond to inquiries or tonotify themof claim results and any planned adjustments; refer unresolved customer complaints todesignateddepartments for further action.
Obtain and examine all relevant informationin order toassess validity of complaints and todeterminepossible causes.
Coordinate same-day deliveries and pickups for customers. Process pickup requests from customers and Territory Managers. Respond to delivery/routing questions and issues from customers.
Respond to product inquiries from customers. Solicit sale of new oradditionalservices or products.
Compare disputed merchandise with original requisitions and information from invoicesand prepare invoices for returned goods.
Contact all customers affected by product recalls and withdrawals.
Key customer orders.
Work front window & filing as needed.
Check in trucks.
SUPERVISION
The incumbentis not required toprovide direct supervision for any position.
RELATIONSHIPS
Internal:Sales, Operations / Distribution / Support.The incumbentis required tointeract with employees at all levels of responsibility throughout the company in a professional manner.
External:The incumbentis required tointeract with customers in a professional manner.
QUALIFICATIONS
Education/Training: High School diploma or equivalent required. Degree desirable.
Related Experience: Minimum of threeyears experiencein customer service call center environmentrequired. Experience in food service distributiona plus.
Knowledge/Skills/Abilities:Excellent verbal communication skills and problem resolution abilityrequired. Should be familiar with Microsoft Office products (e.g., Word, Excel, Access, Outlook). CRM / Phone Technology experience preferred
Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law. The expected base rate for this role is between $21.00-$22.00/hour.
Benefits for this role may include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance. To review available benefits, please click here: https://www.usfoods.com/careers/benefits.html.
Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law (for example: state or local minimum wage thresholds). The expected base rate for this role is between
$17 - $26***EOE – Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Age/Genetic Information/Protected Veteran/Disability Status***