Overall, Purpose of the Job:
The Team Lead will provide daily support for the Associate Project Managers & Project Managers to assist with the successful delivery of products and services offered by UnitedLex along with maintaining the direct reports assigned and managing the Shift (s) Follow process driven execution of project tasks to ensure unified Project Management methodology is adhered to. Act as a member of the client support centre for applications hosted by UnitedLex and other third parties. Document and report periodic project details to the Project Managers, Legal Professional Services Leadership, clients, and project teams.
Gather and thoroughly document Project requirements using standard project intake forms
Assist Project Manager in documenting and tracking all aspects of the eDiscovery lifecycle, including Early Case Assessment, Forensic Collections, ESI Processing, Hosting, Document Review, Document Production, Data Archival and Storage
Follow detailed Quality Control measures to ensure accuracy of all deliverables
Track all time spent on project activities and report to Project Managers periodically
Participate in internal communications on standard processes and reporting.
Monitor matter communications (emails, meetings, calls)
Provide support to Document review/Incident Response teams and troubleshoot common issues.
Co-ordinate with Internal teams and Clients to ensure process continuation and escalate wherever necessary.
Tiff/OCR documents on the fly and/or using other EDD tools and teams.
Understanding of running complex searches, manage search indexes and create search term reports for clients.
Hands on experience of ticketing tools like JIRA would be preferred.
Delegation: Assign tasks based on team members’ strengths and managing SLAs
Performance Management: Oversee day to day operations, monitor progress, track metrics, and provide regular constructive feedback (as needed)
Team Development: Train team members, identify training needs and help develop technical skills.