Sr. AR Coordinator

Sr. AR Coordinator

Location: Houston, Tx

Description:

This position will report directly to the AR Manager and will be responsible for providing a high level of accuracy, diligence, and timeliness in customer collections and cash applications for business units within the US and Canada. All duties are performed in full compliance and accordance with corporate policies, internal controls, and/or external regulatory reporting requirements.

Responsibilities

• Download daily bank deposit summaries for the organization's US/Canada AR Trade accounts.
• Apply customer remittances daily by working through any exceptions reported in HighRadius® 3rd party AR Automation tool.
• Apply customer remittances manually directly in Oracle AR, as needed.
• Ensure timely and complete records retention of all supporting documentation for such deposits in appropriate folders for future audit/reconciliation purposes.
• Maintain Finance Accounting department cash logs for daily deposits and reconcile with bank statements weekly and by month-end.
• Generate/Analyze various Oracle AR registers/Agings for month-end close reconciliation/reporting.
• Reconcile customer short payments and overpayments, as needed, before aging beyond 90 days.
• Conduct daily collection inquiries/research based on the worklist prioritization functionality of HighRadius® and ad-hoc requests made by Operations (Ops)/Finance Accounting (Fin)/Sales management (Sales).
• Send customer account statements, as needed.
• Provide backup for delinquent accounts recommended for legal lien/demand letter escalations.
• Monitor electronic portals weekly for the status of invoice submissions and disputes not updated by HighRadius® IPA BOT and manually update the Delayed Reason column with the most current status based on research and customer communications.
• Work with Billing, key stakeholders (Ops/Fin/Sales) and customers to resolve aged items and disputed invoices and improve Days Sales Outstanding (DSO).
• Coordinate the preparation of customer refund checks and payments, with Accounts Payable, as needed.
• Lead monthly/bi-monthly meetings with Ops/Fin/Sales management to review all open and unresolved account issues. Follow up continually until all are resolved.
• Research unbilled balances/on-account prepayments by using AX09, Visual, and other available sites to trace work orders and escalate related discrepancies appropriately to Sales’ attention.
• Backup for other AR Collections Coordinator, as needed.
• Lead testing for various AR system upgrades and implementations.
• Special projects, as assigned

Qualifications

• 5+ years of advanced customer account analysis/cash applications experience using a major ERP AR module
• 5 years of advanced collections experience
• Intermediate Microsoft Excel, V-Lookup/pivot tables
• High School Diploma or equivalent

Preferred Qualifications

• Associate’s degree
• Oracle AR Module expertise
• Customer ePortal experience (Open Ticket/Open Invoice, Ariba, etc.)
• High Radius – Collections & Cash Application System
• Oil and gas industry or manufacturing experience
• Inter-Company Billing/Accounting/Procurement experience is a plus

Behavioral Competencies

• Customer Service-oriented
• Meticulous, high degree of accuracy in the performance of duties
• Proficient and effective problem-solving and analytical skills
• Strong verbal and written communication skills, able to maintain effective working relationships
• Collaborative team player
• Adaptable to change
• Ability to manage multiple tasks/deadlines – effective time management skills

Technical Competencies

• Intermediate Proficiency with Microsoft Office Programs

Physical Requirements/Working Conditions

• Availability to work after hours and weekends, as required