Sr. Analyst, Workforce Management

PURPOSE
The primary purpose of this role is to support the day-to-day operations of Lowe's workforce management programs. This position leads projects that impact store labor productivity and delivers analytics and insights to executive leadership. This includes all aspects of financial planning for a multi-billion dollar expense, creating a store organizational design to deliver on strategic efforts, and supporting WFM software applications to ensure stores are staffed to provide great customer experiences across 1,700+ stores.

RESPONSIBILITIES

• Identifies and recommends areas of opportunity for expense control and labor optimization to used to inform workforce management decisions made by business leaders in various functions
• Conducts analysis and data modeling used in improving store productivity and driving business performance and develops recommendations informed by more senior experience on higher-impact, higher-visibility projects
• Creates more intricate models used in payroll planning, long-range planning, and wage growth projections to provide insight into the best utilization of business resources
• Uses engineering labor standards to develop a store operating model
• Delivers in-depth analysis on labor allocation, including use of complex statistical models, engineered labor standards, and field operations input to develop recommendations for executive leadership.
• Synthesizes information from a variety of sources, including Workforce Management Analysts, in order to derive insights and provide subject-matter expertise
• Serves as a technical expert in terms of workforce management subject-matter expertise at Lowe's
  • Completes input for quarterly forecasts used to predict the labor capacity and financial resources necessary for payroll allocation and store organizational design at Lowe's
• Resolves workforce planning and management challenges so that the team can identify and provide an actionable resolution
• Manages the budget, analysis, and scope of projects in order to ensure they fall within the available resources and timelines, while providing the input necessary for the success of the businesses
• Partners closely with HR and Finance in order to determine employee fill rates, hiring projections, staff planning, and financial planning

• Bachelor's Degree in Operations Management, Engineering, Data Science, or a related field
• 3 years’ experience related to workforce planning, data science, or data modeling

• Master's Degree in Business Administration
• 3-5 years’ experience related to workforce planning, data science, or data modeling; LEAN or Six Sigma Green Belt certification

About Lowe’s:
Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 18 million customers a week in the United States and Canada. With fiscal year 2019 sales of $72.1 billion, Lowe’s and its related businesses operate or service more than 2,200 home improvement and hardware stores and employ approximately 300,000 associates. Based in Mooresville, N.C., Lowe’s supports its hometown Charlotte region and all communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts. For more information, visit Lowes.com.


About Lowe’s in the Community:
As a FORTUNE® 50 home improvement company, Lowe’s is committed to creating safe, affordable housing and helping to develop the next generation of skilled trade experts through nonprofit partnerships. Across every community we serve, Lowe’s associates donate their time and expertise through the Lowe’s Heroes volunteer program. For the latest news, visit Newsroom.Lowes.com or follow @LowesMedia on Twitter.

Lowe’s is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.