Sr. Analyst, Cash Application

The Cash Application Sr. Analyst is a Full-Time opportunity with the Enterprise Financial Services (EFS) team. This position is responsible for balancing multiple ERPs with bank accounts, contributing to training activities to maximize employee development opportunities, and partnering with 3rd party cash application service providers to remove obstacles for automated cash application success. 

This position is not hybrid/remote and will be located at the Higbee Building in Cleveland, OH. 

Because this role involves access to confidential financial information, the Company has determined that a review of criminal history is necessary to protect the business and its operations and reputation and to provide similar protections for its clients and potential investments.

CORE RESPONSIBILITIES                            

CORE RESPONSIBILITY 1:  CASH APPLICATION MANAGEMENT

• Monitor and provide feedback regarding the timely and accurate processing of payments through 3rd Party payment providers.

• Provide direct support for the 3rd Party daily payment processing; assist with questions and record any potential defects or change requests

• Maintain customers’ mapping/cross reference information using the tools provided in the 3rd Party payment processor

• Assist with payments suspended in the 3rd Party payment system. 

• Conduct appropriate research to process payments held in suspense within the 3rd party payment system 

• Oversee, correct, and submit any payments which are “held” and in the “Payment Errors” report

• Create and maintain electronic records of all large/complex chargebacks according to established policies and procedures.

• Identify and properly code deductions/overpayments

• Ensure best practices are executed by team members to provide efficient and effective management of cash application objectives.  
• Proactively communicate with internal and external customers and AR Management on issues impacting business opportunities.

CORE RESPONSIBILITY 2: CUSTOMER SERVICE

• Improve cash application accuracy through effective communication with collection team(s), external customers, and stores.

• Maintain direct customer contact to resolve discrepancies or disputes on material customers.

• Provide Sherwin personnel and customers research assistance when needed.

• Assist customers experiencing potential fraud claims and report to loss prevention when required

   

CORE RESPONSIBILITY 4:  CONTINUOUS IMPROVEMENT

• Create a culture of continuous improvement within the cash application teams. 

• Assist in the identification and strategic solutioning of process bottlenecks related to cash application.

• Collaborate and partner with key leaders and internal stakeholders in realizing scaling opportunities through process efficiencies and automation.
• Maintain a knowledge base of trends, management techniques, and KPI metrics to improve levels of service and cash application performance.
• Monitor and report process defects for potential improvements in the complete payment process

CORE RESPONSIBILITY 5: ACCOUNTS RECEIVABLE CONTROLS AND COMPLIANCE

• Maintain consistent adherence to policies and procedures as established.

• Ensure cash application controls are performed and operating effectively.

• Verify AR balances are properly stated for the area of responsibility according to existing policies through cash application accuracy.

• Ensure the cash application organization operates within all applicable laws and regulations within the area of responsibility.

• Timely respond to internal and external cash application audit inquiries as required.