Key Responsibilities- Lead and manage a pod-based team of Account Managers operating in an agile delivery model, setting priorities, establishing operating rhythms, and ensuring strong collaboration with cross-functional partners including Sales, Media Planning, Ad Operations, Creative, and Insights.
- Serve as the primary strategic and executive-level point of contact for top-tier clients post-sale, owning senior stakeholder relationships and guiding complex, high-impact engagements.
- Own overall client relationship health across assigned accounts, with accountability for satisfaction, retention, and long-term growth outcomes.
- Translate sold-in investments into integrated, outcome-driven strategies that align client business objectives with Lowe’s Media Network capabilities and measurement frameworks.
- Provide consultative leadership and strategic oversight to Media Planning, Ad Operations, Creative, and Insights teams, ensuring campaigns are designed, launched, and optimized in alignment with client strategy.
- Identify, shape, and drive renewal, upsell, and expansion opportunities in close partnership with Sales leadership, influencing growth strategy and supporting deal execution.
- Lead executive-level client communications, including quarterly business reviews, strategic planning sessions, and escalations, ensuring clear narrative, accountability, and resolution.
- Mentor and coach Account Managers, setting expectations for strategic thinking, executive presence, and client leadership while supporting individual development and performance.
- Partner with Client Services Directors to inform category-level strategy, operating standards, and best practices, contributing to continuous improvement across the client services organization.
Required Qualifications- Bachelor’s degree Economics, Marketing, Advertising, Statistics, Engineering or Business or equivalent years of experience in lieu of education requirement, if applicable
- 6–8 years of experience in digital media, client services, or sales support within an ad tech or media organization
- 5+ years of client-facing experience, managing external stakeholders and relationships
Preferred Qualifications- Programmatic execution experience
About Lowe’s
Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week, with total fiscal year 2025 sales of more than$86 billion. Lowe's employs approximately 300,000 associates and operates over 1,700 home improvement stores, 530 branches and 130 distribution centers. Based inMooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visitLowes.com.
Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
