SPSA - DEPUTY STATEWIDE 9-1-1 ADMINISTRATOR

State of Illinois

Springfield, IL

Job Requisition ID: 55095
Opening Date: 04/10/2026
Closing Date: 04/24/2026
Agency: Illinois State Police
Class Title: SENIOR PUBLIC SERVICE ADMIN (40070)
Skill Option: Management Information System/Data Processing/Telecommunications
Bilingual Option: None
Salary: Anticipated Starting Salary $10,000-$12,000 monthly
Job Type: Salaried
Category: Full Time
County: Sangamon
Number of Vacancies: 1
Bargaining Unit Code: None
Merit Comp Code: Term Appointment/ Agency

A resume is highly encouraged to evaluate your qualifications and skills as part of your application. Please attach a DETAILED Resume/Curriculum Vitae (CV) to the MY DOCUMENTS section of your application if you decide to provide one.

Position Overview:

The Illinois State Police (ISP) are searching to fill the Deputy Statewide 9‑1‑1 Administrator position. This position supports the effective operation and advancement of Next Generation 9‑1‑1 across Illinois and works closely with the Statewide 9‑1‑1 Administrator and PSAP System Managers to ensure consistent training, operational alignment, and compliance statewide. The position serves as the statewide coordinator for Telecommunicator and Telecommunicator Supervisor training and certification, manages the Statewide 9‑1‑1 Grant Program, and conducts PSAP compliance reviews. As a subject matter expert in the Emergency Telephone System Act (ETSA) and Administrative Rules, the Deputy Administrator provides guidance, oversight, and supervision to assigned staff and participates in 9‑1‑1 Advisory Board activities as needed. ISP encourages all qualified candidates to apply! ISP encourages all those who qualify to apply!

The Illinois State Police offers a robust benefit package including:

Health, life, vision, and dental insurance.

12 weeks paid maternity/paternity leave.

Pension Plan

Deferred Compensation, and other pre-tax benefit programs.

Employees earn twelve (12) paid sick days annually.

Ten to twenty-five (10-25) paid vacation days based on years of service.

Employees earn three (3) paid personal days pro-rated based on start date.

Thirteen-Fourteen (13-14) paid state holidays annually.

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.

No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Essential Functions

The Senior Public Service Administrator works closely with the Statewide 9-1-1 Administrator and the 9-1-1 Authority’s System Managers employed at Public Safety Answering Points operating throughout the State of Illinois to ensure proper training and operational procedures are followed in furtherance of Next Generation 9-1-1.
Serves as the statewide training coordinator for the Telecommunicator/Telecommunicator Supervisor Training and Certification Program.

Manages and administers the Statewide 9-1-1 Grant Program.
Conducts PSAP compliance reviews.
As a subject matter expert, develops expert familiarity with the ETSA and Administrative Rules.

Serves as a full line supervisor.

Participates in 9-1-1 Advisory Board meetings as needed.

Performs other duties as required or assigned which are reasonably within the scope of duties enumerated above.

Minimum Qualifications

Requires knowledge, skill, and mental development equivalent to four (4) years of college, preferably with courses in business or public administration.

Requires prior experience equivalent to four (4) years of progressively responsible administrative experience in a public or business organization.

Requires at least four (4) years of knowledge and/or experience with managing 911 PSAPs, 9-1-1 regulations, rules, and policies.

Preferred Qualifications

Prefers at least four (4) years of experience in strategic planning efforts or formalized project management techniques.

Prefers at least four (4) years of experience in fiscal management and/or budgeting.

Prefers at least four (4) years of experience reviewing, establishing, implementing, and interpreting policy and procedures.
Prefers at least four (4) years of experience reading and/or interpreting statutes, legislation, and/or Administrative Rules.
Prefers at least four (4) years of experience with audit or compliance review procedures.
Prefers at least two (2) years of experience establishing goals and objectives for subordinate personnel.
Prefers at least two (2) years of experience working with personnel matters in the private or public sector.
Prefers at least two (2) years of experience serving as a coordinator over a large statewide program in a public or private sector environment.

Conditions of Employment

Ability to pass an Illinois State Police background check and drug screening,
Requires ability to travel in the performance of duties, with overnight stays as appropriate.
Requires appropriate, valid driver’s license.

The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job descriptions.

About the Agency

The Illinois State Police strives for excellence seeking to be one of the premiere policing agencies in the country. Our core values are Integrity, Service, and Pride. We are seeking individuals with similar values to join us on our mission to promote public safety.

Work Hours: Monday - Friday 8:30am-5:00pm
Headquarter Location: 801 S 7Th St, Springfield, Illinois, 62703
Work County: Sangamon
Agency Contact: ISP.JobPostings@illinois.gov
Posting Group: Leadership & Management

Term Appointment:
Candidates hired into a term position shall be appointed for a term of 4 years and are subject to a probationary period. The term may be renewed for successive four-year terms at the Director of the Illinois State Police’s discretion.

The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses: