SPECIALTY SALES SUPPORT SPECIALIST
Location: Portland / Hybrid
Evelyn & Bobbie is revolutionizing an industry. We are a fierce team of individuals committed to creating more comfortable, more supportive intimate apparel for women. We question limitations, simplify problems, and use science for solutions. We believe in doing things better every day. Now seven years old, Evelyn & Bobbie is experiencing rapid growth, and we are expanding our team of career-minded professionals who strive to impact society in meaningful ways through our products and our message.
We have an invitation waiting for a Specialty Sales Support Specialist who is organized, proactive, and driven by outcomes. This role is responsible for driving growth in the specialty channel by owning pipeline development, supporting execution, and managing lower-tier accounts and test initiatives. The ideal candidate is highly detail-oriented, sharp, and brings a strong sense of ownership to their work. A true pace setter, you’ll keep momentum flowing in a fast-moving, cross-functional environment and take pride in seeing things through from start to finish.
Responsibilities
- Own prospecting, pipeline tracking, and CRM management to drive a consistent flow of qualified leads; generate new leads monthly, maintain a clearly staged pipeline with weekly updates, and ensure 100% of leads are contacted within 5 business days with disciplined follow-up to improve conversion (target: 20%+ active pipeline)
- Send qualified leads to sales reps weekly and support pipeline progression through consistent follow-through and coordination
- Manage specialty order entry and day-to-day account needs, ensuring accurate, timely processing and responses within 48 hours while maintaining data integrity across HubSpot, Shopify, and Faire
- Plan and execute trade shows, including logistics, sample coordination, and post-event follow-up; capture and enter 100% of leads within 72 hours and contact 80%+ within one week to drive measurable pipeline and conversion
- Own all sample and gratis tracking and logistics to ensure readiness for selling and training across wholesale
- Manage Tier 5 accounts (≤$5K annually), maintaining 90%+ retention and delivering +10–20% year-over-year growth through proactive reorder cadence and quarterly touchpoints
- Execute test-and-learn and new channel initiatives, tracking results and managing all related deliverables
- Support the sales team with follow-ups, materials, and coordination to improve efficiency and conversion, and provide CX support during periods of high customer outreach
- Take on additional responsibilities as needed in a fast-growing, nimble environment
Qualifications
- 2–5 years of experience in sales support, sales operations, account coordination, or similar execution-focused roles, preferably in retail, apparel, or consumer brands.
- Bachelor's degree preferred, but not required.
- Experience working with CRM systems (HubSpot preferred) and e-commerce or wholesale tools (Shopify, Faire), with strong attention to data accuracy and system integrity
- Highly organized with exceptional follow-through; able to manage multiple priorities and execute reliably in a fast-paced environment
- Strong communication skills with the ability to coordinate across sales, CX, and cross-functional teams
- Detail-oriented and process-driven, with a proactive approach to problem-solving and ownership
Benefits
- Competitive salary
- Responsible Time Off (“RTO”)
- 10 paid holidays, annually
- Generous PPO medical, vision, and dental insurance
- Up to 3% match on retirement contributions
- Discounts on company products
- An opportunity to make your mark and develop a legacy
