Special Events Specialist - Sports and Entertainment - Full Time (Caesars Palace LV)

The Special Events Specialist – Sports & Entertainment oversees the efficient operation, strategy, and execution of the Casino Sports & Entertainment Ticketing Program across all Caesars Las Vegas properties. This role supports the planning and coordination of ticketed events at major internal and external venues, managing ticket blocks, guest lists, seating requests, and ticket distribution. The position serves as a key liaison with internal teams, hosts, vendors, and stakeholders to ensure smooth communication and an exceptional guest experience. It also assists with marketing coordination, financial tracking, and on-site event support to ensure all service and operational standards are met.

• Assists the LVM Sports & Entertainment Manager in strategy and execution of all ticketed events for internal and external venues like, Sphere, T-Mobile, Allegiant, Colosseum and PH Live.
• Assists in managing the Sports & Entertainment ticket blocks for the Las Vegas region.
• Assists in managing the transfer of digital tickets and distribution of physical tickets for all Sports & Entertainment events in the LVM.
• Assists in managing the marketing and communication associated with internal and external Sports & Entertainment venues, collaborating with the Marketing teams, and ensuring all deadlines are met.
• Must be a proactive and personable relationship builder who will serve as the primary point of contact for internal leadership, hosts, external vendors, and key stakeholders, ensuring seamless communication and collaboration.
• Maintains a calendar of all scheduled Sports & Entertainment events and ensures that files are in order and contain the proper information.
• Communicates all upcoming and added Sports & Entertainment events to the Marketing team and property operators.
• Ensure the guest experience is smooth and our service initiatives are met and/or exceeded.
• Manages all Food and Beverage expenses, orders, requests for external outlets.
• Maintain accurate records of all revisions and relay pertinent information to the appropriate client groups.
• Compile, update, and monitor various financial reports. Verify and reconcile all financial information and explain any discrepancies. Prepare cost projections for all ticketed events, as well as final actual costs at the completion of all ticketed events.
• Processes cash and credit card transactions in accordance with the policies set forth in Marketing Operations, to include but not limited to processing ticket sales and working with ticket selling teams throughout the city.
• Updates and monitors guest lists and accessible seating guest lists, work with host leaders on seating requests and assignments.
• Resolves client and guest concerns and disputes.
• May plan or assist on Hospitality