The gorgeous Waldorf Astoria Resort in Maui, Grand Wailea, is looking for a Spa Purchasing Supervisor to join the Spa Team!
Located on 40 acres of lush tropical gardens, this Forbes 4-Star, AAA 4-Diamond property is consistently ranked among the world's best resorts with 780 rooms, 100,000 square feet of banquet space, and 7 food and beverage outlets. This includes 3 restaurants, 3 bars, a cafe, and in-room dining.
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What Will I Be Doing?
Create a memorable, luxury experience for our guests while shopping in spa retail areas to achieve revenue goals and other KPIs/financial goals. Ensure accurate and on-budget inventory, ordering, receiving, and stocking of all spa retail and professional products.
75% of Essential Functions:
Receiving: Ensure timely pick-up of spa deliveries. Assist Spa Expeditor with physical count of stock upon arrival. Check and balance physical count to invoice. Communicate any discrepancies to Purchasing and Finance.
Inventory: Complete monthly professional and retail product inventory (psychical count). Ensure adequate PAR levels at all times. Follow proper professional and retail product requisition channels, ensuring each requisition is tracked and necessary changes are made in Abbicus.
Purchasing: Analyze selling reports to determine sales trends. Complete monthly purchase orders for professional and retail product before the end of the month. Ensure purchase orders are approved in timely manner and follow-up as needed. Complete spa checkbook, ensuring all purchases are in line with budget.
Vendor Communication: Act as liaison between spa and vendors. Set-up new vendors as determined by Spa Management, communicate changes (price, products) to Spa Management, and update Abbicus accordingly.
Finance: Ensure spa checkbook is balanced at all times and in line with budget. Work closely with Accounts Payable to ensure accurate and on time vendor payments. Handle all accounting discrepancies. Produce accounting reports for the Spa management
Merchandising: Maintain presentation standards in the retail areas by being personally active in executing, motivating, and mentoring team members to uphold:
a. Product presentation standards
b. Visual displays and merchandising
c. Checking in merchandise, organizing and pulling, tagging, and delivering stock
d. Ensuring all cleaning duties are assigned and completed
Training: Collaborate with Spa Management on sales initiatives and contests to increase revenue, events, team member issues, and personal development Achieve personal sales goals and motivate, encourage, and mentor team members to do the same
a. Training of Team Members on Waldorf Astoria luxury service standards, product knowledge, merchandising standards, selling techniques, POS system, and operational procedures
b. Steps of Service training and mentoring in the moment
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.
· Act as Leader on Duty in the absence of a leader and/or for personal development.
· Keep supplies stacked and ordered.
· Assist Front Desk Agents with check in and check outs.
· Assist Sales Associates with reservations.
· Assist in all areas of Spa Operation as requested by spa management.
· Cover meal breaks for all spa operating areas, as needed.
· Support administrative functions as needed.
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
In addition, we look for the demonstration of the following key attributes:
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
What are the benefits of working with Hilton?
Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:
Access to pay when you need it through DailyPay
Medical Insurance Coverage – for you and your family
Mental health resources including Employee Assistance Program
Best-in-Class Paid Time Off (PTO)
Go Hilton travel program: 100 nights of discounted travel
Parental leave to support new parents
Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*
401K plan and company match to help save for your retirement
Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
Career growth and development
Team Member Resource Groups
Recognition and rewards programs
* Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.
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