Software Trainer & Support (Entry-Mid Level)

GOGov is an established & fast-growing software company in the highly attractive GovTech space based out of Long Island, NY. 

We supply over 650+ municipalities around the country with the tools necessary to maintain, develop and connect millions of citizens with their local governments. Through programs like Citizen Request, Mobile Notifications and Online Permitting – we make Government Simple for citizens, elected officials and the staff that manage it.

We are seeking a highly motivated professional with 2+ years of experience to be part of our customer success team to help onboard & support customers, while pursuing a career with an innovative tech company in a booming industry.

YOUR MISSION

As a member of our Customer Success team, you'll play a pivotal role in our company’s mission to make customers love us. Your mission is to work closely with new and existing customers to configure our products to meet their needs and train their staff on how to use our software.

COMPENSATION

• $70,000 - $95,000 Salary  (based on experience)
• Benefits – Health, Dental, Vision, 401k & more
• Paid Holidays & Flexible Time Off (PTO with some Flexible Scheduling)
• Fun Work Environment, Free Office Snacks, Company Lunches and Teambuilding events
• Multiple career path options in Customer Success, QA Testing, Product Development and more.

RESPONSIBILITIES

• Remotely Train & Onboard new Customers
• Provide Technical Support via Email & Phone
• Work with Product & Engineering Teams on Customer Feedback & Product Releases
• Conduct Annual Account Reviews with Customers

QUALIFICATIONS

• Project Management skills, Highly Organized
• Excellent Communication & Multi-Tasking Skills
• Tech Savvy, Learns Quickly & Attention to Detail
• Outgoing & Great Phone Presence
• 2+ years of related or professional office experience preferred.

EXPAND YOUR SKILLS

We expect our employees to grow with us! We are growing fast and offer opportunities for advancement and learning new skills to further your career. Here are some of the skills you will learn and positions we expect to be opening:

• Customer Success – Project Management, GovTech Industry Knowledge, Programming Languages (PHP, JavaScript, HTML, SQL), Mobile App Management and more
• Software – Salesforce.com, TeamWork, Microsoft 365, Slack, Trello, Jira, Confluence, ProductBoard and more
• Positions – Tech Support, Project Coordinator, Trainers, QA Testing, Account Managers, Business Analyst, Product Marketing, Engineering and more