To perform a variety of tasks to provide aid and general support to social workers in the Family Services Section under the direction of the Family Services Section Manager.
- Coordinates assists with, and/or provides services to assigned section consumers which may include: parent/family training; supervised visitation; personal care; daily living skills training; monitoring compliance with agreements and court orders; scheduling meetings; staffing; researching resources; etc.
- Provides Access – received, clarified, and documents information regarding suspected child abuse and neglect from reporters (community members, mandated reports, etc.)
- Provides support to primary case managers
- Provide support and performs foster care and kinship duties as assigned
- Coordinates with assigned programs in processing referrals and services; preparing related paperwork; monitoring assignments; conducting home visits; monitoring expenditures; completing reports; etc.
- Assist in recruitment, training, coordination and/or tracking compliance of volunteers, providers, others
- Processes releases of information; researches DHS service files for cross references, pulls client files; copies client data; etc.
- Enters data into state databases such as: eWISACWIS and PPS
- Maintains forms and information packets for staff; which may include: creating new reports or forms; modifying existing forms or reports; collating data packets; etc.
- Electronically scans and uploads documents to electronic files
- Schedules, sets up and coordinates staff lodging; training reservations; meetings; permanency round tables; trainings; etc.
- Coordinates services with other agencies/disciplines/community members such as law enforcement, schools, attorneys, mental health, alcohol and other drug, etc.
- Completes case-related documents including correspondence, case decisions, and general documentation.
- Arranges and coordinates client services
- Participates in section and department meetings, work-related committees, and trainings.
- Provides informational presentations to others
- Performs general office work such as filing case notes; copying case files; for Family Services staff as needed
- Participates in supervision/consultation
- Performs other duties as assigned.
A. Minimum of an associates degree in a related human services field, four year human services degree from an accredited college such as: social work; sociology, psychology, criminal justice, education, early childhood, etc. preferred
B. Minimum of one year working with the target population of children and families.
C. Valid Wisconsin driver’s license and reliable transportation.
Physical DemandsA. Ability to sit or stand for extended periods of time while performing duties
B. Ability to drive
C. Light lifting
D. Ability to work out in the field
E. Requires physical demands such as seeing, hearing, and color perception to make judgments both in the office and out in the fieldKnowledge, Skills, and Abilities
A.Interpersonal Skills
1)Recognizes and acknowledges the feelings of others and demonstrates respect for families
2)Recognizes family dynamics and how relationships affect success
3)Identifies strengths and uses them to promoting change
4)Facilitates a team approach
5)Has the ability to engage families, gather information, and identify resources
B.Personal/Professional Awareness
1)Recognizes and respects needs and beliefs of others
2)Understands that people can change and promotes positive change
3)Understands their own bias
4)Identifies personal strengths and limitations related to job duties
5)Displays an ability to be decisive
6)Displays openness to new information.
C.Analytical Thinking
1)Gathers sufficient information to facilitate good decision-making
2)Identifies causes of situations or behaviors
3)Displays an ability to gather information from a variety of sources; understands family situations/conditions/dynamics; and problem solves appropriately
D.Communication Skills
1)Facilitates open communication
2)Communicates clearly and accurately, orally and in writing
3)Uses interviewing techniques/methods to eliciting essential information
E.Organizational Skills
1)Uses effective time management techniques
2)Completes all documentation accurately
