SLOT SUPERVISOR

The primary responsibility of the Slot Supervisor is to oversee employees of their assigned shift with specialized attention to employee engagement, guest service, protection of company assets, and completion of staff duties. All duties are to be performed in accordance with departmental and property policies, practices, and procedures.

• Use strategies to engage employees, foster a positive work environment, gather and resolve employee issues, and retain top performers
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and ensures all team members do the same.
• Ensures efficiency of Slot machines and related gaming equipment during assigned shift.
• Provides authorizing/verifying signature for jackpot payments, when applicable, in accordance with established procedures.
• Assists with service calls in accordance with established procedures.
• Notifies Slot Technicians if any technical issues arise.
• Ensure inventory of all company equipment and sensitive keys during shift are maintained and accounted for.
• Protect the confidentiality of company files and documents under immediate control .
• Maintains security of all games, money, and employees.
• Routinely strives to build and maintain rapport with Slot players and handles customer disputes, making every effort to achieve customer satisfaction.
• Ensures that disciplinary notices, and superior job performance notices are complete, on time and accurate.