Sky 360-Principal Investment Manager-Sky Channel-Product Manager

JD – Principal Investment RM

• Streamline, align and develop the KPI for the customer service team
• Improve the overall customer satisfaction scores of the team by mentoring and training 
• Design automation solution for manual workflows to improve operational efficiency.
• Investigate reported incidents in SEBI and RBI and get to the root cause of the problem to ensure that there is no knowledge or process gap
• Establish department targets and monitor progress towards KPIs
• Collaborate with Product team to improve the overall CX Journey
• Develop strategies and policies meeting Organisational needs and implement in improvements.
• Liaising with new and existing vendors on the overall cost management for products used. 
• Stakeholder management to improve the overall Tat and quality of the deliverables.
• Managing hiring, training and development of CS Team