Sky 360-Principal Investment Manager-Sky Channel-Product Manager

Candidate Experience site
Thane, IN

JD – Principal Investment RM

 

 

  • Streamline, align and develop the KPI for the customer service team
  • Improve the overall customer satisfaction scores of the team by mentoring and training 
  • Design automation solution for manual workflows to improve operational efficiency.
  • Investigate reported incidents in SEBI and RBI and get to the root cause of the problem to ensure that there is no knowledge or process gap
  • Establish department targets and monitor progress towards KPIs
  • Collaborate with Product team to improve the overall CX Journey
  • Develop strategies and policies meeting Organisational needs and implement in improvements.
  • Liaising with new and existing vendors on the overall cost management for products used. 
  • Stakeholder management to improve the overall Tat and quality of the deliverables.
  • Managing hiring, training and development of CS Team

 

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