Shipping and Receiving Clerk 2

The Shipping & Receiving Clerk 2 is responsible for preparing items for shipment, processing incoming and outgoing deliveries, and maintaining accurate shipment records. This role includes loading and unloading trucks, receiving and unpacking materials and supplies, and identifying and reporting any shipping damages or discrepancies.
This position uses experience and sound judgment to prioritize tasks and meet operational goals while working with minimal supervision. The Shipping & Receiving Clerk 2 may also provide guidance and direction to team members and typically reports to a supervisor or manager.

• Communicate effectively and professionally with customers, patients, visitors, and staff
• Respond promptly to customer questions, concerns, and service issues
• Conduct routine quality and service rounds to ensure a positive experience throughout the facility
• Maintain a high level of attention to detail to support a safe, clean, and welcoming environment
• Demonstrate a strong commitment to customer satisfaction through quality work, problem-solving, initiative, flexibility, and a positive attitude
• Greet all customers in a friendly and courteous manner
• Collaborate effectively with team members, valuing diverse perspectives and ideas
• Recognize the importance of timeliness and respond to customer needs with a sense of urgency

• Support staffing needs to ensure efficient daily operations
• Provide coaching, mentoring, and guidance to team members
• Serve as an active preceptor/trainer for onboarding and developing employees

• Receive, inspect, and store supplies and equipment in accordance with established procedures
• Ensure proper handling, documentation, and organization of inventory within the warehouse or facility

• Execute assigned project tasks and support departmental initiatives
• Actively participate in performance improvement efforts to enhance efficiency, quality, and service