Shift Supervisor and Cage

DUTIES AND RESPONSIBILITIES

1. Safeguard company assets.
2. Monitor, supervise, and observe operations of Cage.
3. Schedules personnel on an assigned shift to best serve the customer.
4. Knowledge of and adherence to Horseshoe Casino internal controls, policies, and procedures.
5. Performs the functions and duties of Cage Cashier & Caesars Reward Representative, Cashier Main Banker or NRT Drop Cashier when business needs dictate.
6. Review and investigate overages and shortages that occur.

7. Oversee for the accurate completion of all shift work (ex. Fills, Credits, Jackpots, Marker Issuances, Marker Redemptions, Even Exchanges, etc.).

8. Authority to create cashier generated tickets.

9. Implements and ensures compliance with company policies, procedures, and gaming regulatory requirements.

10. Assist the Assistant Cage Manager in preparation of reports and other administrative responsibilities as assigned.

11. Schedules personnel on an assigned shift.

12. Responsible for the accurate completion of all shift work.

13. Promotes teamwork among employees and resolves grievances.

14. Handles guest related problems.

15. May be required to act in the capacity of personnel who operate in positions subordinate to this position in times of staffing emergencies or shortfalls. 

16. May not operate in multiple capacities where it would cause a conflict of functions regarding the System of Accounting and Internal Controls.

17. Promote outstanding guest relations.

18. Perform all other duties as assigned.

19. Maintains Self-Service Centers.

20. May act as Managerial Representative on Premises.

21. Redeems Sportsbook tickets/vouchers in sports wagering system.

22. Maintains a summary to ensure tickets/vouchers are safeguarded and balanced to a dedicated program run by the Sportsbook.

     

AUTHORITY AND SUPERVISORY CAPACITY

1. Reports directly to the Cage Shift Manager.

2. Complete authority and supervision over the Cashier Main Banker, Cage Cashier & Caesars Rewards Representative, NRT Drop Cashier, and Cage Line Facilitator (N.E.).

    

SIGNATORY ABILITY

1. Fill and Credit Slips
2. Markers and Front Money/Safekeeping
3. Key access according to Key List Section XII.b
4. Jackpots
5. Cashier Generated Tickets
6. Check cashing authorization limit not to exceed that stated in the current Credit and Check Cashing Policy 
7. Winnings Checks
8. Inventory, accountability, and window count sheets
9. All Cage paperwork
10. Coupons
11. Paid In/Outs in accordance with the current procedures.
12. MTLs
13. Cash Transfer Form
14. SSC Count Buy Form
15. Variance Slips
16. Access logs.

17. Paid Outs, with a limit not to exceed that stated within the current paid Out Policy.

18. Credit granting authority – see Credit Authorizers in section XIII.C.

19. Sportsbook Exchange Form

ACCESS TO SENSITIVE ASSETS AND AREAS

1. Self-Service Centers
2. Cage
3. Count (Escorted by a person authorized to be in restricted area)
4. Surveillance (documented operational reason only)