The Settlement Specialist is a part of the company's Sports Trading organization. We pride ourselves in empowering each other to do our best work, and as Settlement Specialist, you will be focused on creating, pricing, publishing, suspending, and resulting sports data and payment disputes that arise during live sports games in a fast, friendly, and transparent manner. We will enable you to do your best work and drive efficiencies in your own portfolio of games – you’ll be an expert on such topics and your input will be invaluable to our team.
- Run your own docket of live games and markets to ensure rapid, accurate resulting of all games that require manual resulting.
- Monitor automatic feeds and leverage your quick thinking to solve issues that arise with feeds that go down or data inaccuracies that come through.
- Rapidly respond to internal stakeholders such as Customer Services and Trading with clear, transparent, and helpful information.
- Become the resident expert in applicable legislation and Gambling Commission requirements and ensure steadfast compliance with such policies.
- Flex your resourcefulness and quick thinking to solve critical errors that arise and respond to evolving game situations to ensure customers can reinvest funds as soon as possible.
- Identify opportunities for improvement in standard operating processes and cadences to drive efficiencies in output and improve customer satisfaction.
- Escalate risks, issues, and complaints that arise early and partner with Settlement and Trading leadership to provide rapid solutions.
