Job Title: ServiceNow Solution Architect
Location: Remote
Compensation Expectation: $90-100/hour
The Company:
A global enterprise technology company delivering cloud-based workflow and AI-driven solutions that help organizations modernize operations and accelerate digital transformation.
The Role of Solution Architect
We are seeking a Solution Architect to support AI-driven implementation and adoption initiatives across enterprise customers. This role will partner closely with product, engineering, and delivery teams to design and pilot standardized implementation packages that accelerate time-to-value and improve customer outcomes.
The Solution Architect will play a key role in shaping how AI-enabled solutions are deployed.
Key Responsibilities
- Advise customers on best practices for implementing standardized, AI-enabled solutions to accelerate adoption.
- Partner with product management, engineering, and delivery teams to design and refine implementation frameworks.
- Support pilot programs with enterprise customers and strategic partners.
- Contribute to documentation, reference architectures, and thought leadership materials.
- Stay current on AI, GenAI, and emerging technologies to enhance delivery strategies.
- Assist with enablement and training materials for internal teams and partners.
Knowledge & Experience
- 6+ years of experience in ServiceNow solution architecture or enterprise platform implementation.
- 5+ years of experience in a technology advisory or enterprise implementation role, with a focus on AI, Machine Learning, or Data Science.
- Proven track record delivering ServiceNow implementations in production environments.
- Experience working in technology advisory, consulting, or enterprise delivery roles.
- Strong understanding of AI/ML concepts and their application within enterprise platforms preferred.
- Excellent communication skills with the ability to translate technical concepts for diverse audiences.
- Experience working in Agile environments and collaborating across cross-functional teams.
- Customer-focused mindset with strong problem-solving capabilities.
- Travel up to 50% is expected.
Preferred
- ServiceNow certifications (CSA, CIS, or advanced architecture certifications).
- Experience supporting large-scale digital transformation or AI-driven initiatives.
- Strong network within the ServiceNow or enterprise technology ecosystem.
This client requires that a background check be completed. A background check is required to protect our company/client and its stakeholders by ensuring that we hire individuals with a trustworthy history, which helps maintain a safe and secure workplace. This proactive measure minimizes potential risks and promotes a culture of integrity within the organization.
Benefits Offered:
Employer provides access to:
- 3 levels of medical insurance for you and your family
- Dental insurance for you and your family
- 401k
- Overtime
- New York State has the following sick leave policy: accrue 1 hour for every 30 hours worked up to 40 hours. If you are based in a different state, please inquire about that state’s sick leave policy.
