Please no C2C or Sponsorship
ServiceNow ITAM Engineer:
Our client is seeking a ServiceNow ITAM Engineer to support the design, implementation, and ongoing optimization of an enterprise IT Asset Management program. This role will play a key part in building and enhancing ITAM capabilities within ServiceNow, with a strong emphasis on CMDB strategy, data integrity, and process improvement. The ideal candidate brings a balance of functional expertise and technical knowledge, and thrives in a collaborative, cross-functional environment. We value and encourage diversity in the workplace and women, minorities, and veterans are highly encouraged to apply. Thank you!
Type: Temp/Contract
Location: 3 days/week onsite Portland, Oregon
ServiceNow ITAM Engineer Responsibilities
- Lead the design, enhancement, and governance of IT Asset Management processes within ServiceNow, with a strong focus on CMDB as the central source of truth.
- Partner closely with internal teams, program leadership, and external vendors to support ITAM and SAM Pro implementation efforts and ensure alignment with best practices.
- Define, document, and continuously improve asset lifecycle processes, workflows, and data standards across hardware, software, and service assets.
- Support CMDB architecture, including configuration item classes, relationships, and data quality standards to ensure accurate and reliable asset data.
- Drive process design and refinement initiatives, identifying gaps and implementing scalable solutions to improve efficiency and data integrity.
- Collaborate with ServiceNow developers and platform teams to translate business requirements into functional solutions without owning heavy hands-on development.
- Contribute to data migration, normalization, and reconciliation efforts to maintain a high-quality asset inventory.
- Assist in establishing governance frameworks, reporting, and dashboards to provide visibility into asset performance, compliance, and usage.
- Facilitate stakeholder discussions, workshops, and working sessions to align on ITAM strategy and drive adoption across the organization.
- Support ongoing optimization efforts, including audits, process enhancements, and continuous improvement of ITAM capabilities.
ServiceNow ITAM Engineer Qualifications
- 3+ years of experience working within IT Asset Management, with a strong focus on the ServiceNow platform.
- Hands-on experience configuring ServiceNow ITAM modules is required, including workflows, data models, and platform capabilities.
- Proven experience designing, implementing, and governing CMDB structures and data relationships.
- Strong understanding of ServiceNow ITAM, SAM Pro, and related ITSM/ITOM modules.
- Experience with asset lifecycle management, process design, and workflow optimization in enterprise IT environments.
- Familiarity with data quality practices, including normalization, reconciliation, and reporting.
- Solid understanding of ITIL frameworks and IT asset management best practices.
- Ability to collaborate cross-functionally with technical teams, business stakeholders, and third-party vendors.
- Strong communication skills with the ability to lead discussions and translate complex requirements into actionable solutions.
- Bachelor’s degree in Information Systems, Computer Science, Business, or a related field, or equivalent experience
