Required Skills & Experience
• 8+ years of experience in professional services or IT consulting
• 5 years specifically dedicated to leading ServiceNow implementations.
• Extensive knowledge of the ServiceNow platform across multiple product lines (e.g., ITSM, ITOM, CSM, or SPM).
• Bachelor’s degree in Computer Science, Information Technology, Business, or a related field.
Nice to Have Skills & Experience
• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Implementation Specialist (CIS) in one or more modules
• Project Management Professional (PMP) or PRINCE2
• Certified Scrum Master (CSM)
• ITIL v4 Foundations or higher
Job Description
Insight Globals client, a Technical System Integrator, is seeking to hire a ServiceNow Engagement Lead to oversee the delivery of complex enterprise solutions for a large-scale public sector project. This individual will serve as the primary bridge between technical delivery teams and senior stakeholders, ensuring that platform implementations align with organizational goals within a highly regulated FedRAMP environment. The ideal candidate will have deep ServiceNow expertise and a proven track record of leading multi-workstream digital transformations (ITSM, ITOM, HRSD, etc.) from inception through value realization. Pay range: $60-70/hr