Job Title: Chief ServiceNow Master Architect - HRSD
Location: Jersey City, NJ
Employment Type: Long-Term Contract
Experience: 10+ Years
Role Overview
We are looking for a Chief ServiceNow Master Architect who operates at the altitude where strategy meets execution. This role is not about managing tickets or tweaking workflows, it’s about shaping the ServiceNow ecosystem as a business engine.
You will own the architectural vision, drive platform governance, and ensure scalable, enterprise-grade implementations across critical modules, especially HRSD. If ServiceNow were a city, you’d be the one designing its skyline and traffic flow.
Key Responsibilities
- Define and lead the enterprise-wide ServiceNow architecture strategy
- Architect and oversee implementations across:
- HR Service Delivery (HRSD) and S2P
- Establish platform governance, standards, and best practices
- Partner with business stakeholders to translate requirements into scalable solutions
- Drive end-to-end solution design, including integrations, data models, and workflows
- Provide technical leadership across multiple delivery teams
- Ensure performance, security, and compliance across the platform
- Mentor architects and senior developers, raising the overall technical bar
- Evaluate and implement new ServiceNow capabilities aligned with business goals
Required Skills & Experience
- 10+ years of IT experience with extensive ServiceNow architecture expertise
- Proven experience in enterprise-level ServiceNow implementations
- Deep expertise in:
- HRSD (Human Resources Service Delivery) & S2P
- Strong understanding of:
- Platform architecture & design patterns
- Integrations (REST, SOAP, APIs, middleware)
- Data modeling and CMDB strategy
- Experience leading large, cross-functional teams and programs
- Excellent stakeholder management and communication skills
Good to Have
- Exposure to Legal Service Delivery (LSD) or legal workflow automation
- Experience with multi-instance or global ServiceNow environments
- Familiarity with AI/automation within ServiceNow (Virtual Agent, Flow Designer, etc.)
Certifications (Preferred/Required)
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Application Developer (CAD)
- ServiceNow Certified Implementation Specialist (HRSD preferred)
- ServiceNow Certified Technical Architect (CTA) – Highly Preferred
