ServiceNow Developer (Top Secret or DHS Clearance Required)

InDev is seeking a ServiceNow Developer to design, build, and enhance ServiceNow applications and integrations that support homeland security mission outcomes. You’ll work hands-on across ITSM and adjacent modules, develop high-quality scripts and flows, integrate with enterprise systems, and collaborate within an Agile team to deliver secure solutions aligned with DHS standards and FedRAMP requirements. This role will also be responsible for developing AI features, leveraging ServiceNow Virtual Agents and Now Assist.

YOUR FUTURE DUTIES AND RESPONSIBILITIES

• Develop and configure ITSM and/or CRM ServiceNow modules to meet mission requirements.
• Build workflows, dashboards, and integrations with ServiceNow.
• Write clean, maintainable JavaScript using the Glide API (Business Rules, Script Includes, Client Scripts, Scheduled Jobs).
• Develop access controls for ServiceNow applications.
• Design, create and extend data tables.
• Define database views and GlideRecord queries.
• Build AI features with ServiceNow Virtual Agents and Now Assist.
• Participate in user story grooming and refinement; estimate and deliver within Scrum sprints.
• Troubleshoot incidents/problems, perform defect resolution, and execute performance tuning.

QUALIFICATIONS

• Must hold an active Top Secret clearance and/or active DHS clearance.
• Bachelor’s degree in Computer Science, Information Systems, Engineering, or related discipline or a minimum of three (3) years relevant specialized experience.
• 3 + years of ServiceNow development experience.
• One of more of the following ServiceNow Micro-Certs: Virtual Agent Implementor, Delivery Accreditation – Now Asist for ITSM, or Delivery Accreditation – AI Agents.
• Proven ability to design, configure, and implement complex ServiceNow modules, workflows, and business rules.
• Experience with Virtual Agent Designer configuring ServiceNow Virtual Agents.
• Hands-on experience with JavaScript.
• Proven experience delivering projects using Agile methodologies.
• Strong communication skills to interact with technical teams and government stakeholders.

NICE TO HAVES

• CAD (Certified Application Developer – ServiceNow) certification.
• Familiarity with Section 508, FISMA, and FedRAMP requirements.

Clearance: U.S. Citizen; Active DHS clearance or Top Secret DoD Clearance.

WHY INDEV

• Innovative Environment: Join a team that thrives on creativity and innovation, where your ideas are not only heard but encouraged.
• Meaningful Impact: Contribute to projects that directly impact federal agencies, driving positive change on a national scale.
• Dynamic Collaboration: Work alongside diverse experts who are passionate about pushing boundaries and making a difference.
• Agile Mindset: Embrace Agile methodologies that encourage flexibility, adaptability, and rapid growth.
• Learning Culture: Enjoy ongoing learning opportunities and professional development to expand your skill set.
• Cutting-edge Tech: Engage with the latest technologies and tools in the data integration landscape.

If you’re ready to embark on a journey of innovation, collaboration, and impact, InDev welcomes you to join our team. Let’s shape the future together.