Position Summary: Join STS as a ServiceNow Developer (mid level) responsible for designing, developing, and implementing technical solutions on the ServiceNow platform. This role requires expertise in ServiceNow development, configuration, and administration, with a focus on delivering robust applications and maintaining system performance. The ideal candidate will demonstrate strong problem-solving skills, project management abilities, mentorship to other junior developers, and a commitment to excellence in service delivery.
Key Responsibilities:
- Design, develop, and implement technical solutions on the ServiceNow platform
- Lead and execute configuration, customization, and maintenance tasks
- Collaborate with stakeholders to gather and analyze requirements, propose solutions, and ensure alignment with business objectives
- Provide software coding and customization including, but not limited to screen tailoring, workflow administration, report setup, data imports, integration, scripting, third party software integrations, and custom application development
- Design and implement ServiceNow workflows, forms, reports, and dashboards
- Conduct system testing and performance tuning to maintain optimal system performance
- Provide technical leadership and mentorship to junior developers
- Ensure compliance with best practices, standards, and security measures
- Participate in periodic travel as required
Required Qualifications:
- Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience
- 3 years of experience in ServiceNow development, configuration, and administration
- ServiceNow Certified System Administrator (CSA)
- Proven ability to manage multiple projects concurrently, prioritize tasks, and meet deadlines
- Experience in ITSM, ITOM, CMDB, HAM, SAM, Service Catalog, KM certifications and experience within the ServiceNow platform and working knowledge of those processes
- Strong analytical and problem-solving skills, with the ability to effectively communicate technical concepts to non-technical stakeholders
- Excellent written and verbal communication skills, with the ability to collaborate effectively across teams and levels of the organization
- Experience integrating ServiceNow with other platforms
- Create and maintain system design
- Proficiency in Microsoft Office Suite
- Periodic Travel
- Other duties as assigned
Preferred Qualifications:
- ServiceNow Certified Application Developer (CAD)
- Experience with ServiceNow scripting (JavaScript, Glide API, Business Rules, UI Actions)
- Experience with ServiceNow Orchestration and Integration Hub
- Knowledge of ITIL framework principles and practices
Clearance:
- Top Secret with SCI eligibility (Required)
About SOFtact Solutions: STS is a Woman Owned Small Business (WOSB) that carries a passion for problem-solving in support of today’s warfighters and government entities by providing Strategic Advisory and Program Management, C5ISR Enterprise Architecture and Design, Cybersecurity, IT Services, and ServiceNow Solutions.
