ServiceNow Developer - HRSD

Inova IT Service Management is looking for a dedicated ServiceNow Developer - HRSD to join the Team. This remote role will be full-time working day-shift Monday – Friday.

The ServiceNow Developer - HRSD is responsible for advancing IT Service Management, ITOM and ITBM as well as platform foundational functionality through out-of-the-box capabilities and advanced application development. Supports critical operational services and high-priority strategic projects. Serves as an essential resource for several Information Technology Service projects including the foundation re-build, customer/team member experience, CSDM/CMDB, Discovery, PPM and other areas of responsibility.

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Featured Benefits:

• Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
• Retirement: Inova matches the first 5% of eligible contributions – starting on your first day.
• Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
• Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
• Work/Life Balance: offering paid time off, paid parental leave, flexible work schedules, and remote and hybrid career opportunities.

ServiceNow Developer - HRSD Responsibilities:

• Design and develop ServiceNow applications and workflows to meet business requirements.

• Implement and configure ServiceNow modules, including IT Service Management (ITSM), IT Operations Management (ITOM), and HR Service Delivery (HRSD).

• Integrate ServiceNow with other systems and applications to ensure seamless data flow.

• Troubleshoot and resolve issues related to ServiceNow platform and applications.

• Conduct user acceptance testing and ensure the quality of the developed solutions.

• Provide training and support to end-users, ensuring their effective utilization of ServiceNow.

• Collaborate with the IT team and stakeholders to gather requirements and translate them into technical specifications.

• Stay updated with the latest ServiceNow releases and best practices, ensuring our platform remains current.

• Document and maintain clear and concise technical documentation for future reference.

Minimum Qualifications:

• Education: HS or GED
• Experience: 3 years of relevant work experience

Preferred Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• A minimum of 5 years of experience as a ServiceNow Developer, with a strong background in healthcare industry preferred.
• Expertise in ServiceNow development, including scripting, workflow design, and module configuration.
• Experience with HRSD (Human Resources Service Delivery) preferred.
• Experience with Strategic Portfolio Management (SPM) preferred.

• ServiceNow Certified System Administrator (CSA) or Certified Application Developer (CAD) certification preferred.

• ServiceNow Certified Implementation Specialist (CIS) for CIS-HR and CIS-SPM preferred.

This position is eligible for remote work for candidates residing in the following states – VA, MD, DC, DE, FL, GA, NC, OH, PA, SC, TN, TX, WV.