A minimum of five (5) years of experience in an enterprise IT environment supporting computer hardware, software, and/or enterprise applications at an expert level.
A minimum of five (5) years of proven experience as a ServiceNow architect, administrator, or similar role.
A minimum of five (5) years of experience designing and creating incident, problem, and change management modules in ServiceNow, developing and maintaining the Service Catalog.
A minimum of five (5) years of experience creating, configuring, and administering Jira projects, including workflows, issue types, custom fields, dashboards, permissions, and integrations with ServiceNow to support cross-platform collaboration.
A minimum of two (2) years of demonstrated success in configuring and customizing the ServiceNow platform, including knowledge of tables, fields, forms, and workflows.
A minimum of two (2) years of experience managing user accounts, roles, and groups, enforcing access controls and permissions.
Familiarity with integrating ServiceNow with other systems and applications.
Ability to create and customize reports and dashboards within ServiceNow.
Strong understanding of IT Service Management (ITSM) processes and implementing (CMDB).
Preferred Qualifications
:A minimum of eight (8) years of experience architecting the ServiceNow platform
.A minimum of five (5) years of experience with ServiceNow development, including creating custom applications and modules
.A minimum of five (5) years of experience in performance tuning and optimizing the ServiceNow platform for scalability and responsiveness
.A minimum of five (5) years of experience creating, configuring, and administering Jira projects, including workflows, issue types, custom fields, dashboards, permissions, and integrations with ServiceNow to support cross-platform collaboration
.Experience with planning and executing ServiceNow platform upgrades and migrations
.Proficiency in advanced scripting languages within the ServiceNow platform, such as GlideScript (JavaScript) or AngularJS
.ServiceNow Certified Implementation Specialist certifications in specific modules, such as IT Service Management (ITSM), Service Catalog, or other relevant areas
.ServiceNow Certified System Administrator (CSA) certification