Service Specialist

As a Service Specialist, you will be responsible for monitoring customer requirements through MRP or similar activities. You will analyze MRP data to place order requirements with Purchasing, ensuring timely delivery of needed products to our customers. You will determine customer requirements and expectations to recommend specific products and solutions, and initiate blueprint reviews to support this activity. When applicable, you will recommend alternate products based on cost, availability, or specifications. You will accurately process customer transactions such as orders, quotes, or returns, and coordinate with Purchasing to obtain accurate information from vendors relating to shipment dates and expected delivery dates.

Responsibilities

• Monitor customer requirements through MRP or similar activities.
• Analyze MRP data to place order requirements with Purchasing.
• Determine customer requirements and expectations to recommend specific products and solutions.
• Initiate blueprint reviews to support customer requirements.
• Recommend alternate products based on cost, availability, or specifications.
• Accurately process customer transactions such as orders, quotes, or returns.
• Coordinate with Purchasing to obtain accurate information from vendors regarding shipment dates and expected delivery.
• Monitor scheduled shipment dates to ensure timely delivery and expedite as needed.
• Process vendor receipts and packing lists.
• Provide accurate information regarding the availability of in-stock items.
• Proactively recommend additional items/product lines to customers to increase satisfaction and improve transaction profitability.

• 1-3 years of sales/customer service experience.
• Proficiency in Microsoft Office.
• Strong communication and soft skills.

• 2+ years in manufacturing experience.
• 2+ years working with fasteners.

Working here means joining a family-owned business with a legacy since 1977. Enjoy excellent benefits including health insurance, dental insurance, company-sponsored 401k, paid vacations, and holidays. You'll find growth opportunities as the company expands its business with multiple customers. Benefit from quarterly bonuses and annual reviews for salary raises.

Work Environment

Join a team of 110 employees in a decent-sized facility where you will work with MRP systems, ERP systems, and Microsoft Office. The work environment is customer service-oriented, with a focus on inside sales, account management, and hardware support.

Job Type & Location

This is a Permanent position based out of Harwood Heights, IL.

The pay range for this position is $60000.00 - $70000.00/yr.

Health InsurancePrescription Drug InsurancePaid (personal)Time OffPaid VacationPaid Holidays401k with 3% matchDental InsuranceVision InsuranceLife InsuranceHealth Savings Account availableEmployee Assistance Program

This is a fully onsite position in Harwood Heights,IL.

This position is anticipated to close on May 15, 2026.

We know that finding work is hard, and finding meaningful work is harder. Aerotek connects 180,000+ light industrial and skilled trades workers with 14,000+ employers each year, helping our workers navigate an evolving labor market and find jobs that meets their goals, skills and interests. Since 1983, we have provided a variety of career opportunities across North American industry – from short-term assignments at Fortune 500 companies where you can build your skills, to long-term opportunities where you can play a vital role solving for companies’ construction, manufacturing and maintenance challenges. Our 1,500+ experienced recruiters across 250+ offices work relentlessly to put our workforce in a position to thrive. Let us rise to meet your challenges and put our people-are everything spirit to the test as your career continues to grow.

Aerotek offers weekly pay, employee benefits including medical, dental & vision, life insurance, health advocacy and employee assistance programs, a 401(k) plan, and employee discounts.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.