Ambulatory Laboratory Supervisor

Lead the Future of Ambulatory Laboratory Care at TriHealth Bethesda Medical Center at Arrow Springs

As an Ambulatory Lab Supervisor, you’ll lead diverse laboratory and support teams delivering high‑quality outpatient diagnostic services across multiple disciplines. Your leadership will shape daily operations, elevate quality and compliance, and ensure patients and providers receive exceptional, reliable care.

This role offers meaningful influence—developing people, optimizing workflows, guiding continuous improvement, and partnering closely with site and system leaders. You’ll balance hands‑on clinical expertise with strategic oversight, driving excellence while mentoring the next generation of laboratory professionals.

At TriHealth, you’ll find a collaborative, mission‑driven environment where your leadership matters. If you’re ready to inspire teams, improve systems, and make a lasting impact beyond the bench, this is your opportunity to lead with purpose.

Location:

Bethesda Medical Center at Arrow Springs located on 100 Arrow Springs Blvd., Lebanon, OH 45036

Work Schedule:

• Full-Time (80 hours bi-weekly)
• Day shift

Incentives & Benefits:

We offer a comprehensive benefits package, including medical, dental, vision, paid time off, retirement plans, and tuition reimbursement. For more information, please visit our benefits page: https://careers.trihealth.com/what-we-offer/benefits

Job Requirements:

• Bachelor's Degree
• Graduate of an approved MLS program
• MLS from American Society of Clinical Pathologists (ASCP)
• 3-4 years’ experience Technical Clinical Laboratory

Job Overview:

This position is responsible for the supervision of Lead Medical Technologists, Lead Medical Laboratory Technicians, Registered and Registry-Eligible Medical Technologists, Registered and Registry-Eligible Medical Laboratory Technicians, Co-op Students, Technologist Associates and Technician Aides in Chemistry, Hematology, Coagulation, Microbiology and Blood Bank as well as Outpatient Lab Coordinator, Lab Process Techs, Lead Phlebotomists, and Phlebotomists in Support Services. This position is responsible for scheduling, duty assignments, productivity, quality control, maintenance and repair of equipment, ordering of supplies, and implementation of new equipment and procedures.

This position manages overall laboratory operations, performs duties of Lead Medical Technologists and Lead Medical Laboratory Technicians, Medical Technologists and Medical Laboratory Technicians as needed. This position interacts and works effectively and pro-actively with the Site Leader, their one-up, all managers and supervisors. This position has budget responsibility for operating expenses, is responsible for continuous improvement on all shifts and for staff development. This position is responsible for hiring, terminating, provides performance counseling and appraisals for their direct reports. This position works collaboratively with the TriHealth Laboratories’ department specific Technical Specialists and the Lab Compliance/Safety/QA Specialist to maintain quality and compliance with regulatory agencies. The Supervisor of Laboratory Services ensures that the Lab services meet customer needs while continuously striving to improve the quality of services provided.

Job Responsibilities:

• Organizes and directs workflow on his/her shifts. Evaluates employees work performance and ensures productivity. Responsible for staffing budget.
• Ensures high quality laboratory results regarding accuracy, precision, and service. Monitors turnaround time.
• Maintains high employee morale through effective management. Utilizes team building techniques to problem solve and improve sections.
• Works with staff to identify and attain career goals, reinforcing positive performance, delegating responsibility, prom
• Provides timely and essential communications to management (concerning personnel, equipment, complaints, etc.) and to employees (regarding new policies, procedures and general information). Has regular contact with customers (patients, physicians, and nurses.
• Interviews, disciplines, hires and recommends terminations.
• Holds responsibility and authority for decision making and problem solving. Manages overall laboratory in absence of director.

Other Related Information:

• Direct Report FTEs = 10-19

Working Conditions:
Climbing - Rarely
Concentrating - Consistently
Continuous Learning - Consistently
Hearing: Conversation - Consistently
Hearing: Other Sounds - Frequently
Interpersonal Communication - Consistently
Kneeling - Rarely
Lifting <10 Lbs - Rarely
Lifting 50+ Lbs. - Rarely
Lifting <50 Lbs. - Occasionally
Pulling - Rarely
Pushing - Rarely
Reaching - Rarely
Reading - Consistently
Sitting - Consistently
Standing - Rarely
Stooping - Rarely
Talking - Consistently
Thinking/Reasoning - Consistently
Use of Hands - Frequently
Color Vision - Occasionally
Visual Acuity: Far - Frequently
Visual Acuity: Near - Consistently
Walking – Frequently

Leadership Performance Standards

TriHealth leaders create a culture of engagement, safety & reliability and high performance by consistently modeling and utilizing the following TriHealth Way leadership competencies, tactics and ALWAYS Behaviors to drive strategic pillar results:

Achievement of Annual Pillar Goals:
1) Safety/Quality, 2) Service, 3) Growth, 4) Culture/People, 5) Finance

Leadership Competencies:

• TriHealth Way of Leading
• TriHealth Way of Serving
• Transformation Change
• Drive for Results
• Build Organizational Talent

Leadership Tactics:

• Conduct department huddles. Generally, clinical departments hold daily huddles, non-clinical hold weekly huddles.
• Regularly Round on Team Members, using questions from the rounding log.
  - 25 or fewer team members = monthly
  - 26-50 team members = every other month
  - 51+ (and optional team members) = quarterly
• Lead monthly team meetings using meeting agenda template; review stoplight report; cascade key leadership messages.
• Model, coach and validate team members use of TriHealth Way behaviors (AIDET + Promise, Always Behaviors and Always HEARD).
• Recognize team members for safety wins, positive performance and demonstrating SERVE and ALWAYS behaviors, TriHealth Way of Leading, Serving and Delivering Care.