Service Line Director

The Service Line Director provides senior leadership for assigned areas and, where applicable, service lines, driving execution of the strategic plan in partnership with the CEO and Vice Presidents. This role is accountable for achieving excellence across patient care, operational performance, financial outcomes, employee engagement, and growth.

The Service Line Director leads planning, implementation, and continuous improvement of service line performance, with responsibility for operational, financial, clinical, quality, and business development results. This includes advancing program growth, supporting provider engagement and recruitment, and ensuring effective change and human capital management.

In collaboration with hospital and system leadership, the Service Line Director fosters a high-performing, values-driven culture that prioritizes humankindness and positions the organization as an employer of choice, while striving for top-quartile national performance.

The role ensures alignment with organizational mission, values, and standards of conduct, and maintains accountability for safeguarding patient health and financial information.

Essential Functions include but not limited to:

• Oversees the effective management, integration and standardization of assigned operations and applicable service line programs, processes, equipment and resources wherever possible throughout the assigned area of responsibility. Takes definitive ownership of and drives needed improvement in all aspects of operations, including productivity, patient satisfaction/experience, provider satisfaction/experience, hospital relations, and community efforts. Directs management staff and employees and effectively manages ongoing operations in the service line with driving excellence in operations and patient care.
• Ensures service lines have the appropriate systems, equipment, physical space, and technology to operate efficiently and effectively. Ensures care centers meet established standards, including ensuring that all equipment is reviewed and approved before installation and maintained in compliance with all policies and regulations. Seeks approvals and collaborates with other departments to address issues timely.
• Ensures compliance with regulations and governing rules of CommonSpirit and contracted payers to include Federal and State payers.
• Oversees the contractual agreements in the assigned area of responsibility to ensure they relate to strategy, execution, adherence and maintenance of effective care center management.
• In collaboration with Vice President and CEO, leads with the vision and creates a culture that reflects a patient care-focused environment. Participates in work groups, teams, task forces and committees to support ongoing division functions, provide input, and resolve ad hoc issues.
• Analyzes program goals and objectives given current health care trends, makes accurate short- and long-term projections to establish program needs and resource requirements; and helps to identify potential sources of funds and revenues to meet those requirements.

Education and Experience:

• Bachelors Degree inbusiness, finance or healthcare administration or related field, or equivalent combination of experience and education required.
• Masters degree in business, finance or healthcare administration or related field, strongly preferred.
• 7 years of experience managing multiple, large-scale, complex projects required.
• Previous out-patient leadership experience preferred.

License and Certifications:

• CA RN license preferred.

Founded in 1899, Dignity Health - St. Joseph’s Medical Center is a 355-bed, acute care, nonprofit hospital located in Stockton, California. Serving over 125,000 patients annually, the hospital offers a full complement of services including a Level III NICU, cancer care, heart care, and a family birth center. Additionally, St. Joseph’s Medical Center has been recognized as an LGBTQ+ Healthcare Equality High Performer by the Human Rights Campaign Foundation. It is a Joint Commission-certified Primary Stroke Center and was named one of America’s 250 Best Hospitals by Healthgrades in 2026.

One Community. One Mission. One California