Summary of Primary Function/General Purpose of Position
The Service Line Coordinator supports the operational, financial, quality, and administrative functions of clinical service lines including Cardiovascular, Oncology, Therapy, Orthopedics, Neuroscience, & Transplant by providing data analysis, CV registry support, coordinating physician payment processes (medical directorships & call), and organizing meetings and communications. This role partners closely with physicians and service line leadership to prepare reports, support strategic initiatives, and assist in the development of marketing and outreach materials. The coordinator ensures efficient workflow, accurate information management, and effective engagement across the service lines.
Essential Job Functions
Cardiovascular Service Line (50-60%)
Support CV registries (Cath/PCI, TVT, LAAO, STS, VQI).
Assist with development and maintenance of CV service line dashboard (volume, market share, case mix index, LOS, readmissions, contribution margin).
Monitor STS, ACC, NCDR, and internal quality metrics.
Support preparation for quality committee reporting & CV governance.
Identify variation in outcomes and support performance improvement initiatives.
ODH submission
Serve as a liaison between physicians, administrators, and internal departments to facilitate communication and follow-up on action items.
All Service Lines: (40-50%)
Physician Payments (30%) - coordinate & process physician payments for medical directorships & call ensuring timely and accurate payments including maintaining organized records and documentation related to service line operations, financials, and projects.
(10-20%) Provide administrative and project support for strategic service line initiatives and growth efforts. Support process improvement initiatives by identifying workflow inefficiencies and assisting in implementing solutions. Assist in the development and maintenance of marketing and outreach materials, including presentations, flyers, and digital content. Support physician engagement and service line efforts by coordinating meetings, documenting discussions, and tracking key initiatives.
Employment Qualifications
Required Minimum Education: 2 year/ Associates Degree
Preferred Education: 4 year/ Bachelors Degree
Minimum Qualifications
Minimum Years and Type of Experience: 1-3 years of healthcare experience required, could be in analytics, finance, quality, or operational performance experience. Cardiovascular service line experience and or cardiac catheterization lab experience strongly preferred.
Other Knowledge, Skills and Abilities Preferred
Microsoft Office: Excel, PowerPoint
EPIC
Knowledge of CV quality registries (STS, NCDR, ACC).
Understanding of hospital finances
Analyzing data and populating scorecards
Executive communication and presentation skills.
This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.
As a Mercy Health associate, you're part of a Mission that matters. We support your well-being—personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.
What we offer
Benefits may vary based on the market and employment status.
All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com