Service Desk Analyst

Level 1 Service Desk Consultant

Description

This is a great opportunity for someone looking to build or continue their IT support career in a fast‑paced, people‑focused environment. As a Service Desk Consultant, you’ll be the first point of contact for associates needing technical help, providing support via phone, remote tools, and chat while delivering a high level of customer service. This is a first shift Hybrid role. After training you will spend 3 days on site.

You’ll play a key role in keeping things running smoothly, where strong documentation, attention to detail, and following established processes really matter. You’ll work closely with infrastructure, application, and security teams while gaining hands‑on experience across a variety of technologies.

What You’ll Be Doing

• Provide Level 1 (and some Level 2) technical support for hardware, software, and enterprise systems via phone, email, chat, and self‑service tools
• Troubleshoot and resolve issues related to:
  • Windows desktop and laptop environments
  • Microsoft 365 (Outlook, Teams, OneDrive)
  • VPN and secure remote access
  • Password resets and identity/access management
• Log, categorize, and prioritize incidents and service requests in a ticketing system (ServiceNow or similar)
• Follow ITSM best practices for:
  • Incident management
  • Service requests
  • User access provisioning and de‑provisioning
• Ensure all work aligns with audit, security, and compliance standards common in insurance organizations
• Escalate more complex issues to the appropriate IT teams with clear, accurate documentation

Top Skills Help Desk • Service Desk • Troubleshooting • Technical Support • Customer Service •

Office 365 • Active Directory • ServiceNow • Windows 10 • Printer Support • Phone Support

Additional Skills That Are a Plus

• VPN support
• DNS fundamentals
• Experience in process‑driven or regulated environments

What We’re Looking For

• 1–3 years of experience in:
  • IT Service Desk
  • Help Desk
  • Technical Support or Service Center environments
• Strong customer service mindset with solid problem‑solving skills
• Comfortable supporting Windows OS and common enterprise applications
• Familiarity with ITSM processes (Incident, Request, Change)
• Ability to follow defined procedures while staying adaptable and solution‑focused

Experience Level Entry to Mid‑Level (strong Level 1 foundation with room to grow)

This is a Contract position based out of West Bend, WI.

The pay range for this position is $20.80 - $20.80/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in West Bend,WI.

This position is anticipated to close on May 12, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.