Service Desk Analyst

Akkodis is seeking an IT Service Desk Analyst contract job with a client in Erie, PA. Must hold Associate’s degree in business, MIS, CIS or related field to be considered for this role. Will provide technical support in their state-of-the-art call center. Will be responsible for troubleshooting hardware, OEM software, and proprietary client software.

Rate Range: $17/hr. to $18/hr. The rate may be negotiable based on experience, education, geographic location, and other factors.

IT Service Desk Analyst responsibilities include:

• Resolving hardware/software incidents, handling password resets, managing ticketing systems (e.g., ServiceNow), and ensuring high customer satisfaction (CSAT) via phone, email, or chat.
• Troubleshoot Windows/iOS/Android systems, support VPN/remote work, and escalate complex issues.
• Triaging, diagnosing, and resolving Level 1/L1.5 technical incidents and service requests.
• Customer Support: Providing professional technical assistance via phone, chat, and email, often managing high-volume, 24/7, or on-call environments.
• Technical Troubleshooting: Fixing issues with applications (MS Office, Citrix), hardware (printers, laptops), network connectivity (VPN, DHCP, DNS), and mobile devices.
• Account Administration: Performing password resets, account unlocks, and user provisioning.
• Documentation: Utilizing ITSM tools (e.g., Remedy) to log tickets, documenting solutions in a Knowledge Base to improve future resolution times.

Desired Qualifications:

• Associate’s degree in business, MIS, CIS or related field is required.
• Minimum Two years related experience.
• Exceptional verbal and written communications skills required.
• Tech savvy with the ability to learn new software and systems.

If you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis, or any questions, feel free to contact me at 585-490-8656 or gina.manioci@akkodis.com.

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodis.com/en/privacy-policy.

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

· The California Fair Chance Act

· Los Angeles City Fair Chance Ordinance

· Los Angeles County Fair Chance Ordinance for Employers

· San Francisco Fair Chance Ordinance