Service Desk Agent (Tier 1 support)

IT Service Desk Analyst

Detroit, MI - Onsite downtown

12+ Months W2 contractor role with chance of extending or converting

Role Summary

Service Desk Analyst (Level 1)

• Provide first-level contact and incident resolution for all users with all issues
• Uses advanced troubleshooting skills
• Review knowledgebase articles ensuring accuracy of content
• Provide accurate and timely logging of incidents and resolution
• Meet or exceed performance goals
• Escalate problems as appropriate following Service Desk procedures

Required Skills:

• 1 year of recent experience in Service Desk/Help Desk operations