Service Delivery Specialist

This position will be a 6-month contract with potential for FTE conversion. The pay rate for this role is $18 per hour.

Must Haves:

• 2-3 years of experience in a customer support role
• Experience in a help desk or call center environment is a plus
• Proficiency with Microsoft Office Suite
• Phone Support experience

Pluses

• Prior experience in a help desk or call center environment
• Technical trouble shooting experience
• Experience with a ticketing system
• They use Service Now

A Brief Overview

The primary function of the Service Delivery Specialist is to provide support to end users on all company supported applications and hardware. Support is provided via phone, chat service, and the self-service portal.

What you will do

• Gather, record, and perform initial troubleshooting on customer technical issues via phone support.
• Handle tickets coming in through the self-service portal and answer incoming chat requests.
• Manage personal ticket load and ensure timely resolution
• Stay current with all products and services by attending trainings, meetings, and reading all provided documentation
• Other duties assigned by management.