As a TechEdge Service Coordinator for Patterson Dental, you will be responsible for providing a professional approach to dispatching and performing all duties related to the scheduling of requests for service. The service coordinator role requires a high level of professional autonomy due to the nature of resource planning in assignment of service technicians to service requests.
Essential Functions
Triages calls and inquiriesfrom customers.
Assigns and schedules service requests from clients or company personnel.
Manages resources efficiently and effectively for all scheduled service.
Monitors service orders assigned to technicians.
Responsible for the life cycle of service order (creates, edits, completes and invoice service orders).
Reconciles various CRM reports on amonthly basis.
Works closely with the Branch Procurement Specialist(s) with resource and project planning.
Demonstrates a commitment to Patterson values & professionalism through appropriate conduct at all times.
Performs other service coordinator duties as assigned.
Job Qualifications
Minimum Qualifications:
Associates degree or higherpreferred or 2-5 years equivalent industry experience.
Expresses strong customer serviceorientation or related dispatching experience through excellent written and verbal/phone communication skills.
Has strong organizational andmulti-tasking skills, demonstrates sound judgment and excellentdecision-making abilities, and shows a great attention to detail.
Ability to positively contribute to the Branch team environment by taking initiative to learn and improve upon skillsets.
Possesses strong planning andorganizational skills, both written and verbal.
Uses technology with efficiency,including Microsoft 365 and SAP CRM platforms.
Preferred Qualifications:
1-3 years dispatching and customerservice experience, with previous experience in the Dental industry preferred.
Previous working experience with project or resource coordination.
Bookkeeping/accounting experience preferred.
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