Our client is seeking an exceptional Multi-Store Leader to drive sales and lead operations across their retail locations. This is a unique opportunity for a dynamic leader who combines better apparel retail excellence with hospitality-driven client service to create outstanding experiences across our stores and deliver results. This role will actively participate in the company's growth and multi-channel operation.
Position Overview
Reporting directly to the Director of Sales, and indirectly to the Owner, the Multi-Store Leader will be responsible for the overall performance, culture, and strategic direction of the organization. This role requires a hands-on sales leader who can balance operational excellence with a genuine passion for creating the client experience.
Key Responsibilities
· Oversee daily operations, drive sales performance, and profitability across store locations
· Lead, mentor, and develop store management teams to achieve excellence
· Drive a client-first culture rooted in hospitality principles and exceptional service
· Develop and implement strategies to meet and exceed sales goals and operational KPIs
· Ensure consistent brand standards, visual merchandising, and store presentation across locations
· Analyze business metrics and market trends to identify opportunities for growth
· Manage inventory, staffing, scheduling, and budgets for both locations
· Build and maintain strong relationships with clients, creating memorable experiences
· Recruit, train, and retain top talent while fostering a positive team environment
· Collaborate with the Director of Sales on strategic initiatives and business development
Qualifications Required:
· Proven experience in retail management with multi-unit oversight preferred
· Background in a high level, (better apparel) customer service environment
· Demonstrated track record of delivering exceptional client service and driving sales results
· Strong leadership skills with the ability to inspire, motivate, and develop teams
· Excellent communication, interpersonal and problem-solving abilities
· Strategic thinker with strong business acumen and analytical skills
Ideal Candidate:
· Combines better apparel retail operations expertise with high level customer service experience
· Natural relationship-builder who thrives on creating connections with customers and teams
· Entrepreneurial mindset with a passion for elevating client experience
· Proven ability to drive results while maintaining a positive, service-oriented culture
For immediate consideration, contact Chuck Dorsey, VP, Millman Search Group at cdorsey@millmansearch.com, 410.804.7705. Please submit a current resume for this role.