Senior Specialist Hilton Owners Club and Recognition

***This role is based at one of our corporate offices in Memphis, TN, McLean, VA, or Dallas, TX***

As the Senior Specialist, Hilton Owners Club and Recognition, you will support the daily operations of the Hilton Owners Club benefits and services. You will also support the Owner Performance Awards and Recognition program, increase owner loyalty and centricity. You will help in partnering with cross‑functional partners including Brands, Development, Owner Relations, and Hilton Reservations and Customer Care to ensure these programs are delivered as differentiated and exclusive owner benefits. You will also support New‑to‑Hilton Owner Orientation and broader owner engagement initiatives, gather and apply owner insights to enhance programs, and manage Owners Club escalations and violations in collaboration with internal partners.

What you'll do during a typical day:

• Support the Director in managing the relationships with the Owners Club Concierge and Owner Relations teams are equipped with knowledge about important owner initiatives.
• Owners Club Application Escalations and Violations – Support the Director in partnering with the Club Team to review escalation cases in determining membership eligibility.
• Reporting and Performance Analysis – Provide support for maintaining and analyzing all Club performance surveys and data, develop quarterly performance reports and a year-end performance summary for internal distribution.
• Resources – Ensure that you frequently update all Club resources to align with Hilton's enterprise visual identity.
• Assist with the daily maintenance and processing of the Sincerely, Hilton Program by helping with the update of the gifting inventory and ensuring that the information in the catalog is up-to-date.
• Be the liaison between our recognition vendors who help with the functionality and processing of the Owner Recognition program and platforms.
• Support the annual Americas Franchise Owner Performance award program.

How you'll collaborate with others:

• Build relationships with internal and external partners.
• Achieve recognition milestones, supporting areas like Development, Global Brands, and Owner Relations with efficient processes to recognize their owner partners.
• Partner with the Owner Comms team to assist with event communications.

You have these minimum qualifications:

• Three (3) years of professional experience
• One (1) year of project management experience
• Proficiency in building clear presentations and documentation for leadership and business partners
• Experience with Microsoft Office Suite, specifically PowerPoint and Excel (vlookups, pivot tables, formulas)
• Experience analyzing data to provide insights for leadership
• Up to 15% travel

It would be useful if you have:

• Hospitality experience
• Familiarity with Salesforce, Tableau, and additional Hilton systems

At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
• Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
• Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
• Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
• Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
• Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
• Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
• Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
• Financial security for your future – Our retirement plans make it easier to save for what's next

*Benefits availability may vary depending on Team Member's location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.

At Hilton, we don't just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible.

As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.

Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we're more than a great place to stay—we're a great place to work.