Senior Service Associate

At TRC, we partner with high-growth organizations to connect exceptional talent with meaningful career opportunities. This opportunity is with a nationally recognized Registered Investment Advisor known for its client-first culture, strong growth, and commitment to employee success.

Summary

We are seeking a Senior Service Associate to support Financial Advisors and deliver exceptional client service within its Walnut Creek office. This role serves as a key point of contact for clients, helping manage account servicing, client requests, onboarding activities, and day-to-day operational support.

The ideal candidate is highly organized, client-focused, and experienced in financial services operations. This position plays an important role in ensuring a seamless client experience while supporting advisors in a fast-paced and collaborative environment.

This is a full-time, non-exempt position requiring 5 days per week in-office.

Responsibilities

• Serve as a primary point of contact for clients, responding to calls and emails in a timely and professional manner
• Coordinate client meetings, appointments, and required documentation
• Process account transactions, service requests, and client paperwork in compliance with firm procedures
• Support onboarding activities for new clients to ensure a positive client experience
• Partner with custodians and internal teams to resolve account maintenance and transfer issues
• Provide notary services for client transactions when needed
• Maintain accurate and up-to-date client records and documentation
• Collaborate with Financial Advisors to understand client goals and preferences
• Assist with operational and administrative activities to support advisor efficiency and client satisfaction

Requirements

• 5-8 years of experience in a client-facing administrative role within the financial services industry
• Bachelor’s degree preferred; GED required
• Strong communication and relationship management skills
• Experience working with CRM systems
• Knowledge of financial services regulations and industry best practices preferred
• Strong attention to detail and accuracy
• Ability to multitask and prioritize effectively in a fast-paced environment
• Proficiency with Microsoft Office Suite
• Professional, client-service-oriented mindset with strong organizational skills

TRC Talent Solutions is proud to be an Equal Opportunity Employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. At TRC, we take pride in fulfilling our opportunity to add value to our client's business as their staffing partner, while working tirelessly to connect thousands of individuals each year with work opportunities where they can meet the needs of their families and have the potential to build their careers.