ABOUT SERTUSSertus Partners is a small consulting practice and a Salesforce Partner. We transform complex data into actionable insights for mission-driven organizations. Through thoughtfully designed Salesforce and Tableau solutions, we serve as strategic technology partners for nonprofits, philanthropic organizations, and small businesses. We empower teams to confidently leverage their data, measure their impact, and create lasting change. Our collaborative approach delivers efficient, secure, and integrated platforms that bring ease and clarity to organizations ready to grow. Sertus Partners is a woman-owned, minority-owned consulting practice.Engagement type: Independent contractor (1099), part-time, ~20 hours/weekCompensation: Competitive hourly rate commensurate with experience; no employee benefits are included with this contractor engagementWhat Youll Do (Contract Scope)Technical implementation & problem-solvingDesign, build, test, and optimize complex automation using Screen Flows, Record-Triggered Flows, and Scheduled Flows, including untangling and improving existing automation.Configure and customize Salesforce platforms including NPSP / Nonprofit Cloud, Sales Cloud, Service Cloud, and Experience Cloud, including user roles, security settings, profiles, permission sets, sharing rules, and validation rules.Build and maintain integrations with existing systems and third-party applications where needed.Perform data migrations, transformations, and complex data management tasks using appropriate tools.Troubleshoot technical issues and provide expert-level support to client users during active engagements.Client partnership & advisoryServe as a technical expert and strategic advisor to our nonprofit and philanthropic clients, translating business challenges into effective Salesforce solutions.Lead or contribute to discovery sessions to understand client needs, current processes, and pain points, then document recommendations.Provide strategic technical recommendations grounded in Salesforce best practices and tailored to each organizations context.Facilitate demos and training sessions that empower clients to maximize their Salesforce investment.Communicate clearly with non-technical stakeholders and build trusted relationships with client leadership and staff.Project collaboration & deliveryCollaborate with Sertus project managers, business analysts, and other consultants to ensure successful project outcomes within the defined hours and scope.Break down complex requirements into actionable tasks with clear specifications and realistic estimates, aligned to a 20-hours/week capacity.Manage your time effectively across multiple concurrent client projects, providing regular updates via ClickUp and Slack.Proactively flag risks, dependencies, and scope issues so that timelines and expectations can be adjusted.Conduct thorough testing across multiple scenarios before handing work off for QA and client review.Documentation & knowledge sharingCreate clear, comprehensive technical documentation that enables client self-sufficiency after your work is complete.Maintain configuration guides, process documentation, and technical specifications for the solutions you implement.Contribute to internal best practices and patterns for nonprofit Salesforce implementations.When appropriate, mentor junior Sertus team members on technical approaches, especially around advanced Flows.Required Experience & SkillsSalesforce Administrator certification; Advanced Administrator strongly preferred.5+ years of hands-on Salesforce configuration and administration experience with demonstrated expertise across core Salesforce functionality.Proven, advanced Flow expertise (including complex automation and sophisticated Screen Flows, plus troubleshooting/optimizing existing Flows).Deep knowledge of Salesforce NPSP and/or Nonprofit Cloud, including common nonprofit use cases such as fundraising, programs, grants, and volunteer management.At least 3 years of consulting or other client-facing experience, ideally with small to mid-sized organizations.Strong understanding of Salesforce data model, security architecture, and common integration patterns.Based in the U.S. with consistent availability during Eastern Time business hours for client meetings and team collaboration (within a 20-hour weekly cap).Experience with data migration tools and ETL processes.Excellent problem-solving skills and the ability to design elegant, pragmatic solutions.Outstanding written and verbal communication skills.Self-directed work style with strong organizational skills, attention to detail, and comfort working as an independent contractor.Preferred QualificationsExperience with Apex triggers and classes, Lightning Web Components or Aura Components, and good judgment about when to use code vs. clicks.Additional Salesforce certifications such as Advanced Administrator, Platform App Builder, Platform Developer I, or Experience Cloud Consultant.Experience with Salesforce APIs and middleware platforms.Familiarity with DevOps tools and version control (e.g., Gearset, Git).Experience with Tableau or other data visualization tools.Knowledge of common nonprofit technology integrations (e.g., donor CRMs, email marketing, volunteer platforms).Prior experience working in or closely with nonprofit or philanthropic organizations.+1Contractor LogisticsThis is a remote contractor engagement; you will provide your own equipment and workspace.Expected capacity is approximately 20 hours per week, with some flexibility to scale up or down during peak periods by mutual agreement.Hourly rate and initial statement of work (SOW) will be defined during the contracting process; extensions and additional SOWs are likely for strong performers.THIS POSITION IS RIGHT FOR YOU IF:Put clients firstyou instinctively think about what you'd want if this were your money, your staff, your organizationHave restless attention to qualityyou're not comfortable until the details are buttoned upCommunicate proactivelyyou surface issues early and keep people informed without being askedAre resourceful and dependableyou bring solutions, not excuses, and own the outcomeThrive while juggling multiple projects and demanding stakeholders without dropping ballsLove mission-driven work and want your technical skills to help organizations create social impactWant the startup environmentyou're excited to shape processes and to grow with the businessSertus Partners is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected characteristic.
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