Role Overview
We are currently hiring a Senior Sales Associate / Sales Supervisor for our Southampton flagship store. This is a sales-driven role with leadership responsibilities, focused on delivering exceptional client experiences while supporting the daily operations of the store. The Senior Sales Associate / Sales Supervisor plays an important role in maintaining the tone, professionalism, and service standards that define the håndværk brand.
Working closely with the Store Manager, this role helps guide the sales team, builds lasting client relationships, and ensures the store operates smoothly in the absence of store management. This position is ideal for someone who thrives in a relationship-based selling environment, takes pride in craftsmanship and design, and enjoys building long-term connections with clients.
Experience working with contemporary or luxury brands that share a similar philosophy of understated design, exceptional materials, and client-based selling is preferred, but not necessary.
About håndværk
Founded in New York in 2013, håndværk is a modern, artisanal brand specializing in understated luxury essentials. We work exclusively with the world’s finest natural materials to create a thoughtfully curated collection of elevated everyday pieces. Our philosophy centers on creating fundamentally better foundations for the modern wardrobe—peerless natural fabrics, rigorous design, and garments made to exacting standards of craftsmanship and sustainability. Designed with purpose and crafted with precision, our collections reflect a quiet confidence and timeless sensibility.
Key Responsibilities
Sales & Client Development
- Build and maintain long-term client relationships through a thoughtful, low-pressure approach to sales
- Develop and manage a personal client book to support repeat business and long-term client loyalty
- Consistently meet and exceed individual sales goals and store KPIs (UPT, ADT, etc.)
- Provide personalized styling guidance and product recommendations
- Demonstrate deep knowledge of the collection, materials, and craftsmanship behind each product
- Encourage thoughtful cross-selling and styling across the collection
- Maintain awareness of local market dynamics and competitive landscape
- Given our location in Southampton, building relationships with local residents and seasonal clientele is an important part of the role
Leadership & Team Support
- Partner with the Store Manager to support the daily success of the store team
- Lead by example through professionalism, product knowledge, and exceptional service
- Serve as senior leadership on the sales floor when store management is not present
- Help foster a collaborative, respectful store culture
- Support hiring, onboarding, and training efforts as needed
- Provide feedback and coaching to sales associates in partnership with store leadership
Client Experience
- Greet every client warmly and ensure each visitor receives thoughtful attention
- Maintain the understated hospitality and elevated service that define the håndværk experience
- Personalize the in-store experience through genuine client engagement and attention to detail
- Coordinate client appointments and assist with special orders when needed
- Share client insights and feedback with the Store Manager to support long-term business development
Store Operations
- Support opening and closing procedures
- Maintain the store’s visual presentation and merchandising standards
- Assist with inventory organization, restocking, and backstock management
- Support merchandise transfers, charge sends, and other operational tasks as needed
- Ensure the store environment remains clean, organized, and welcoming
- The role includes occasional light stock handling (up to 20 lbs), movement between the sales floor and basement stock area via stairs, and availability to work weekends and occasional extended hours (up to 9 PM) during peak seasons.
