Senior Remedy Developer

About OZ Solutions Group

OZ Solutions Group is a technology and professional services firm based in Brooklyn, NY. We partner with government agencies across New York City and State to deliver specialized consulting talent for critical public-sector initiatives. We are currently seeking a highly experienced BMC Remedy CMDB Developer/Administrator to support a government client's IT infrastructure and configuration management program.

Role Overview

• Serve as a dedicated technical resource supporting day-to-day CMDB administration and management activities within a public safety environment
• Focus on Critical Lifecycle Management Services, ADDM discovery, CMDB asset intake, and ongoing operational support
• Play a key role in both current business-as-usual (BAU) operations and NextGen modernization initiatives

Key Responsibilities

CMDB Administration & Development

Evaluate and document current BMC Remedy/Helix CMDB practices and processes for BAU and NextGen-related work. Identify and ensure critical Configuration Items (CIs) are properly documented in the CMDB for current state and NextGen environments. Add, modify, and remove CIs via automation and Remedy workflows. Perform reconciliation and validation of CI relationships across all workstreams.

ITIL Process Support

Review Incident Management, Service Request Management, Change Management, Configuration Management, and other ITIL process areas. Troubleshoot and audit Incident, Release, Change, and Lifecycle Management processes. Examine and recommend enhancements and potential toolsets for Incident, Change, Service Request, Release, and Lifecycle control procedures.

Lifecycle & Discovery Tools

Manage and maintain Lifecycle tools including Discovery, ADDM, Netscout, SCCM, and other CMDB-related products. Audit configuration records and dependency information. Identify areas for optimization and recommend best practices.

Documentation & Reporting

Produce applicable documentation, workflows, and diagrams to support all of the above.

Mandatory Qualifications

• Minimum 8 years of experience in BMC Remedy ARS, CMDB, ITSM, SLM, and SRM development, customization, administration, and support
• Hands-on experience with Remedy ARS, CMDB, and ITSM installation and configuration in version 18.x and above
• Proven experience integrating Remedy with tools such as ADDM, Netcool/ScienceLogic, and Active Directory
• Proficiency with Remedy Smart Reporting

Preferred Qualifications

• BMC Remedy Certification
• ITIL Certification
• Prior experience working with public safety or municipal government IT environments

Experience

• BMC Remedy: 8 years (Required)
• Work Location: In person