Senior Program Manager & Client Engagement Manager – IT Consulting (Hybrid-MA, Boston)

About CloudLabs:

CloudLabs Inc was founded in 2014 with the mission to provide exceptional IT & Business consulting services at a competitive price, to help clients realize the best value from their investments. Within a short span, CloudLabs evolved from pure-play consulting into a transformative partner for Business Acceleration Advisory, Transformative Application Development & Managed Services - enabling digital transformations, M&A transitions, Automation & Process-driven optimizations & complex Integration initiatives for enterprises across the globe. As a Strategic Planning & Implementation Partner for global companies, CloudLabs has seen a 200% uptake in winning high-value, high-impact and high-risk projects that are critical for the business.

With offices in the US, Canada, & India and with the team of 250+ experienced specialists, CloudLabs is now at an inflection point and ready for its next curve of progress.

Please write & follow us here:

Website: cloudlabsit.com

LinkedIn: CloudLabs Inc

Email us: info@cloudlabsit.com

What we offer:

• We welcome candidates rejoining the workforce after career break/parental leave and support their journey to reacclimatize too corporate.
• Competitive pay package.

Experience Required: Minimum 15+ years of IT consulting experience, focusing on enterprise programs and/or customer-facing leadership roles.

Job Location: Massachusetts (Must be MA resident or willing to relocate)

Job Type: Hybrid

Employment Type: Full-Time, Direct Hire (Not a contract role)

Visa Assistance: Available as needed

About the Role:

We are seeking an accomplished Senior Program Manager & Client Management Leader with extensive experience in IT consulting and enterprise delivery. This role blends program leadership with high-touch client management responsibilities. The ideal candidate brings deep expertise in SAP, along with added value from experience in Salesforce and/or Data Analytics.

You will be responsible for managing complex programs and nurturing long-term client relationships, ensuring successful outcomes and customer satisfaction across all engagements.

Key Responsibilities:

Program Leadership

• Lead large-scale, multi-workstream IT transformation programs.
• Establish governance frameworks, delivery plans, budgets, risk registers, and performance tracking.
• Manage cross-functional teams across SAP, Salesforce, analytics, and integrated platforms.
• Oversee program execution quality, scope control, and successful delivery outcomes.

Client Management:

• Serve as the primary executive contact for enterprise clients.
• Develop and maintain strong, trust-based relationships with senior stakeholders.
• Facilitate strategic discussions around SAP roadmaps, digital strategy, and transformational outcomes.
• Address escalations, manage expectations, and ensure high client satisfaction.
• Identify opportunities for expanded services and long-term partnership growth.

Required Qualifications:

• 15+ years of IT consulting experience, focusing on enterprise programs and/or customer-facing leadership roles.
• Strong background in SAP (ECC and S/4HANA).
• Experience with Salesforce and/or Data Analytics is a strong plus.
• Proven success in both program delivery and executive client management.
• Excellent communication, stakeholder management, and leadership skills.
• Must live in Massachusetts or be willing to relocate.
• Bachelor’s degree required; advanced degree preferred.