Senior Product Manager; Ad-Tech & Customer Data

CRATE & BARREL
Northbrook, IL

As the Senior Product Manager for Marketing Technology – Ad-Tech & Customer Data, you will serve as the strategic leader responsible for architecting the intersection of our customer data infrastructure and advertising technology stack. In this high-impact role, you will drive the optimization of customer experiences, advanced measurement, and personalized activation across social, paid, display, and other digital channels. You will define and execute a transformative MarTech roadmap that empowers Performance Marketing, CRM, and Analytics teams by leveraging a unified customer view and robust data orchestration. By blending agile delivery with expertise in Customer Data Platforms (CDP) and identity resolution, you will act as a primary subject matter expert, navigating complex data landscapes and identifying innovative digital solutions that align with core business objectives and stakeholder needs.
  • This position is fully remote

  • This role is an Individual Contributor position

A day in the life as a Senior Technology Product Manager...

  • Define the priority, scope, and direction for a comprehensive Ad-Tech and Customer Data strategy, ensuring alignment of complex product workstreams that support Performance Marketing, CRM, and business goals

  • Establish clear and measurable Key Performance Indicators (KPIs) that track the success of audience activation and customer data health to inform high-level strategic decisions

  • Collaborate cross-functionally with Technology, eCommerce, CRM and Marketing teams across the portfolio to support timely, efficient, and predictable delivery

  • Leverage a comprehensive understanding of the MarTech ecosystem including CDPs, identity resolution, and server-side tracking (CAPI) to proactively align roadmaps and data dependencies across the organization

  • Execute “best in class” MarTech product management methodologies, continually evolving data-driven techniques to improve audience

  • Oversee the entire product lifecycle of customer data solutions, from initial data ingestion and identity stitching to activation across paid media channels, measurement and data extraction

  • Manage the product and opportunity backlogs to consistently innovate in ways that enhance the unified customer profile and improve the overall digital customer journey

  • Guide and influence the priority, scope, and direction of multiple product streams, ensuring a seamless integration between ad-tech execution and the foundational customer data layer

  • Identify, evaluate, and recommend external MarTech vendors, such as CDPs and Identity Resolution providers, and manage those relationships including contract negotiations and performance renewals

  • Manage relationships with external vendors and customer success teams

What you'll bring to the table...

  • Extensive knowledge of Product Management best practices and strategies

  • Strong Stakeholder Management skills with the ability to think strategically and align product decisions with business goals

  • Strong Data Analysis skills and the ability to use data to inform product decisions

  • Proficiency in agile methodologies

  • Ability to identify and solve complex problems, with a focus on finding creative solutions in order to achieve results and deliver impactful products

  • Adaptability and a willingness to learn and experiment

  • Proficient with Microsoft Office Suite (Word, Excel, PowerPoint), Google Suite, Jira, Confluence, and Smartsheet

We'd love to hear from you if you have...

  • 8+ years of experience in product management, with a focus on digital marketing, customer data and/or marketing technology

  • Experience supporting multiple concurrent projects

  • Experience with ad-tech business tools

  • Experience with Customer Data Platforms (CDP)

  • Python experience a plus

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