Senior PBX/VOIP Technician (Contingent Upon Award)

Summary

All Native Group is seek a Senior PBX/VoIP Technician to provide hands on support to our federal government customer.

Essential Functions

• Installs, maintains, and troubleshoots secure and unsecure telephone and video telecommunications systems for the Department as a member of the Secure Communications Team.
• Serves as 24/7 on-call point of contact for all communications issues, ensuring continuity of mission-critical operations across Department facilities.
• Configures and manages PBX/VOIP systems, including user extensions, call routing, voicemail systems, and automated attendants.
• Performs system upgrades, patches, and firmware updates to maintain optimal performance and security compliance.
• Monitors system performance and generates reports on call quality, system capacity, and usage patterns.
• Installs and configures network infrastructure, including routers, switches, access points, and structured cabling systems at facilities and remote locations.
• Conducts regular system testing and quality assurance checks to identify and resolve potential issues before they impact operations.
• Maintains accurate documentation of system configurations, network diagrams, and standard operating procedures.
• Provides technical training and support to end users on telecommunications equipment and features.
• Coordinates with vendors and service providers to resolve complex technical issues and manage service contracts.
• Adapts to the dynamic requirements of supporting high-level government officials in a fast-paced, security-conscious environment.
• Ensures all telecommunications systems comply with Department security policies and federal regulations.
• Shall support the deployment and execution of National Continuity Programs by providing transportation, Telecommunications, logistics, and facility setup and operations at designated alternate work locations; and may use Government vehicles solely for official OEM mission needs in accordance with FAR 102–34. 215.

Competencies

• Comfortable working at heights (ladders, lifts) and in confined spaces.
• Ability to lift and move equipment (typically 50+ lbs)
• Ability to lead and mentor junior technicians
• Strong troubleshooting and problem-solving skills
• Excellent customer service and communication skills with technical and non-technical audiences
• Ability to work independently with minimal supervision
• Strong organizational and time management skills
• Must be willing and able to learn and retain information.
• Must be able to work independently and in team environments.
• Good oral and written communication skills

Supervisory ResponsibilityWill be team lead/mentor for a small team.Work EnvironmentThis job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.Physical DemandsThe preponderance of the work is performed in an office-type setting, with adequate lighting, heating/cooling, ventilation, and protection from the elements.The contractor must be physically able, with reasonable and realistic accommodation where appropriate, and agreeable to conduct on-site investigation of facilities, project sites and building systems in a variety of climates, site locations, and working conditions.Position Type/Expected Hours of WorkThis is a full-time position. Typical days and hours of work are Monday through Friday, 6:00 a.m. to 5p.m. Ability to work flexible hours, including evenings and weekends for events or emergencies.TravelTravel is primarily local during the business day, although about 10-20% out of the area travel and overnight may be expected to support remote locations throughout the country, as needed, may be required.Experience

• • Experience as a self-motivated individual with experience, knowledge, and skills as a Sr. PBX/VoIP Engineer/Technician.
  • Minimum 5-7 years of hands-on experience installing, configuring, and maintaining enterprise PBX/VOIP systems (Avaya, Cisco Unified Communications Manager, Mitel, Microsoft Teams Phone System).
  • Strong communication skills (verbal and written), tact, services, and teamwork are critical. The position is part of a team within a matrixed organization.
  • Strong knowledge of VOIP protocols including SIP, H.323, RTP, and QoS implementation.
  • Experience with installing and programming switches, routers, access points, CCTV, infrastructure cabling and PBX’s.
  • 4+ years with proficiency in network infrastructure, including TCP/IP, VLANs, routing, switching, and firewall configurations.
  • Experience with session border controllers (SBCs) and gateway configurations.
  • Demonstrated ability to troubleshoot complex telecommunications issues using diagnostic tools and call analysis software.

EducationHigh School Diploma or equvalent requied

Bachelors degree desiredAdditional Eligibility Qualifications

Valid telecommunications or network certifications (e.g., Cisco CCNA/CCNP Collaboration, Avaya ACSS/ACIS, CompTIA Network+).

Security ClearanceMust be a U.S. citizen. Must possess an active a Top Secret security clearance, with the ability to acquire Sensitive Compartmented Information (SCI) access.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Must be able to remain in a stationary position 50% of the time.
• Comfortable working at heights (ladders, lifts) and in confined spaces.
• Frequently move and lift equipment typically 50+ pounds.
• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
• Expresses or exchanges ideas by means of the spoken word.Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly or quickly.
• Must be able to work indoor conditions 90% of the time.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

Position Type/Expected Hours of Work

This is a full-time position. Typical days and hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m.Ability to work flexible hours, including evenings and weekends for events or emergencies.

Bachelors degree required

Security Clearance

Must be a US Citizen and possess or be able to obtain/maintain a SECRET security clearance

Drugfree Workplace

All Native Group is a Drug Free Workplace. It is our policy that all new hires must successfully complete a pre-employment drug screen as a condition of employment. In addition, all employees are subject to random drug screens throughout the term of their employment with All Native Group.

About Ho-Chunk, Inc. & All Native Group

Ho-Chunk, Inc.is an award-winning economic development corporation of the Winnebago Tribe of Nebraska. Our mission is to provide long-term economic development for the Winnebago Tribe and job opportunities for Tribal members.

All Native Groupis a network of small businesses that support the critical missions of various U.S. Government customers. Our capabilities include telecommunications, health, logistics, specialized training, professional services, and IT solutions. Since earning our first federal contract in 2004, we have continued to grow and diversify our services while maintaining a strong commitment to excellence. As a tribally owned organization, All Native Group operates multiple subsidiary businesses, providing clients with the advantages of working with a small business while leveraging the resources and expertise of a larger, established company.Our work is guided by our coreNATIVEvalues:

• Native American Owned & Proud– Serving the Winnebago Tribe of Nebraska.
• Accountable– To always do what’s right.
• Team-Focused– For inclusive progress.
• Innovative– In creating solutions.
• Visionary– In our purpose and direction.
• Excellence– Through learning and performance

AAP/EEO Statement

All Native Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. However, preference may be extended to persons of Indian descent in accordance with applicable laws.

We value the skills and experience Veterans bring to the workplace and strongly encourage Veterans to apply.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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