About Dementia Alliance of North Carolina
Dementia Alliance of North Carolina believes everyone impacted by dementia deserves support, dignity, and hope—until there is a world without dementia. Serving more than 210,500 people across our state, we are committed to building a culture of care that meets families where they are.
As North Carolina’s trusted resource for dementia education, support, and navigation, 100% of donated funds remain in North Carolina to directly benefit individuals and caregivers. Through strong partnerships, practical education, and compassionate support, we walk alongside families every day.
We are a collaborative, mission-driven team that values financial stewardship, transparency, thoughtful systems, and continuous improvement. We believe strong internal operations make strong mission impact possible.
Position Overview
The Senior Operations Manager plays an important role in ensuring our organization runs smoothly and responsibly in support of our mission. This position blends hands-on administrative work with systems coordination to support a team of eight dedicated staff members.
Reporting to the Executive Director, this role helps maintain efficient, accurate, and compliant internal operations, enabling programs and services to thrive. The position works closely with leadership and staff across the organization and does not include direct supervision of staff.
Core responsibilities include financial administration, donor database stewardship, board support, compliance tracking, HR coordination, and ongoing improvement of internal systems and workflows.
Key Responsibilities
Financial Administration & Bookkeeping
Process mail, deposits, bill pay, and check distribution
Maintain organized accounts payable and receivable documentation
Reconcile monthly credit card statements and collect supporting receipts
Enter and code transactions in QuickBooks, attaching documentation
Generate financial reports for internal tracking and audit preparation
Assist with annual audit preparation in coordination with finance support
Maintain accurate, well-organized financial records that reflect strong stewardship
Donor Database & Development Operations
Maintain the accuracy and integrity of the donor database
Enter and update gifts, including non-cash and third-party donations
Record donor notes and track new and lapsed donors
Coordinate acknowledgment processes, including thank-you letters and memorial gifts
Support improvements to development workflows and documentation
Maintain working knowledge of CRM best practices
Board Support
Coordinate logistics and materials for Board and committee meetings
Prepare and compile board packets and supporting documentation
Maintain organized and confidential board records
Organizational Systems & Process Improvement
Support the transition from paper-based to electronic tracking systems
Document and improve internal workflows across departments
Identify inefficiencies and implement practical process improvements
Maintain internal tracking tools and dashboards
Support operational components of strategic plan initiatives
Strengthen documentation and internal communication practices
Align program data tracking with reporting and compliance needs
Compliance & Risk Management
Maintain the organizational compliance calendar, including filings, registrations, audits, and insurance renewals
Coordinate documentation for regulatory and grant requirements
Maintain vendor contracts and organizational agreements
Support secure recordkeeping and document retention practices
Help ensure internal practices align with nonprofit governance standards
Technology & Systems Administration
Serve as primary internal point of contact for systems coordination
Manage software subscriptions and vendor relationships
Maintain user permissions and access controls
Coordinate with external IT providers for troubleshooting and support
Promote strong data integrity and security practices
HR & Internal Operations
Coordinate onboarding and offboarding processes
Maintain confidential personnel files and HR documentation
Support employee benefits administration
Track performance review timelines
Maintain employee handbook and policy documentation
Support internal meeting coordination and communication systems
Who We’re Looking For
This role requires strong operational judgment and a commitment to mission-driven work within a small organization.
You are:
Operationally mature and systems-minded
Thoughtful in decision-making and clear about when to escalate
Highly accountable and dependable
Calm under pressure and comfortable balancing competing priorities
Emotionally intelligent and professional with sensitive information
Comfortable reinforcing processes respectfully and consistently
Detail-oriented and adaptable with technology
Motivated by strengthening infrastructure so programs and people can thrive
Dementia Alliance of North Carolina is an equal opportunity employer and encourages candidates from diverse backgrounds to apply
You understand that strong internal systems directly support caregivers and families across North Carolina.
Required Qualifications
3–5+ years of experience in operations, executive support, nonprofit administration, or a similar role
Experience supporting senior leadership
Proficiency in QuickBooks (or QuickBooks Online)
Experience managing databases
Strong proficiency in Google Workspace
Excellent written and verbal communication skills
Demonstrated discretion and professionalism with confidential information
Education
Bachelor’s degree OR equivalent professional experience
Preferred Qualifications
Bilingual proficiency
Experience working in a nonprofit organization
Experience managing donor databases or CRM systems such as Bloomerang
Familiarity with nonprofit financial reporting or audit preparation
Why This Role Matters
Behind every caregiver we support and every program we deliver are strong systems that make the work possible. The Senior Operations Manager helps ensure Dementia Alliance of North Carolina operates with care, accuracy, and integrity.
By strengthening financial processes, supporting compliance, and improving internal systems, this role helps our team serve families responsibly and sustainably. Thoughtful operations build trust — with caregivers, donors, partners, and one another.
In a small, mission-driven organization, strong internal infrastructure allows compassionate, community-centered work to thrive.
Benefits
Dementia Alliance of North Carolina offers a competitive benefits package, including:
80% employer-paid health insurance
20% employer-paid dental and vision coverage
Life insurance
401(k) with matching after the first year of employment
Paid holidays, vacation, and sick leave
Professional development support
Mileage reimbursement
Ready to Apply?
Apply through LinkedIn or email the following documents to Jobs@DementiaNC.org.
Applications will be reviewed starting Mar 27, 2026.
Cover letter (no more than 1 page)
Resume (no more than 2 pages)
List of two or more professional references
Incomplete applications will not be considered.
Please use the subject line “Senior Operations Manager” in your email.
No calls, please.