Position Summary:
The Sr. Operations Manager is responsible for leading and optimizing end- to-end cross-dock distribution operations including warehouse and transportation. This role oversees the daily operations at Baldor’s newly established cross-dock, including receiving, inventory management, order fulfillment, routing, fleet management and driver performance.
In addition to operational execution, this leader is responsible for the strategic growth and expansion of this cross-dock location.
- Drive volume growth and operational scalability by strengthening infrastructure, labor planning, routing strategy, and facility readiness to support new and expanded business.
- Partner with Sales and Leadership to operationalize new account onboarding, improve service capabilities, and ensure the cross-dock location can support market expansion initiatives.
The Sr. Operations Manager provides both strategic oversight and hands-on leadership for frontline teams, ensuring service reliability, regulatory compliance, labor efficiency and continuous improvement.
Responsibilities:
Operations Leadership
- Translate the Company’s growth strategy into executable operational plans, ensuring alignment between infrastructure, labor, fleet capacity and service expectations.
- Lead the opening and operational launch of cross-dock facility, including infrastructure readiness, equipment procurement, staffing strategy, SOP development, safety compliance and go-live execution.
- Develop and implement operational workflows for cross-dock receiving, sorting staging and outbound routing.
- Partner with Facilities, IT, Safety and senior leadership to ensure facility setup, system implementation, and regulatory compliance prior to launch.
- Build scalable operating models to support anticipated volume growth and new account onboarding.
- Serve as senior member of site leadership, influencing strategic direction, capacity planning and long-term market expansion.
Business Growth & Sales Partnership
- Partner closely with Sales and Business Development to support new account acquisition and expansion.
- Assess operational capacity and infrastructure readiness for new customer onboarding.
- Participate in pre-launch planning for new accounts, including service modeling, routing design and labor forecasting.
- Ensure smooth operational execution during new customer go-live periods.
- Identify opportunities for enhanced service offerings that strengthen customer retention and revenue growth.
- Align cross -dock expansion plans with market growth objectives.
Cross Dock Operations
- Oversee receiving, slotting, inventory control and order fulfillment.
- Optimize material handling equipment.
- Ensure facility organization and readiness to support increased volume.
Transportation & Fleet Management
- Oversee routing, dispatch and delivery operations.
- Manager fleet performance and maintenance systems.
- Maintain compliance with DQ files and Hours of Service.
- Monitor all transportation systems including, routing, telematics and on-time delivery metrics.
Safety Compliance
- Ensure compliance with FMCSA, OSHA and food safety compliance.
- Maintain accurate safety documentation for facility, personnel, equipment and fleet.
- Implement accident reduction and risk mitigation initiatives.
Labor, Financial & Capacity Management
- Develop labor plans aligned to forecasted growth and volume.
- Monitory productivity, overtime and labor efficiency.
- Oversee/approve timecards, payroll and scheduling.
- Drive cost control across fleet, fuel. Maintenance and operations.
Skills & Qualifications:
- Minimum of 7-10 years in progressive leadership experience in warehouse, logistics or distribution operations.
- Valid drivers license and DOT medical card.
- Bachelor’s degree in business or supply chain or related field (or equivalent experience).
- Strong knowledge of DOT &FMCSA regulations, HOS, OSHA, etc.
- Bilingual (English/Spanish) preferred.
- Have a strong understanding and comprehension of all industry-specific business functions.
- Excellent verbal and written communication and interpersonal skills.
- Must be able to multitask and work independently as well as contribute to the overall success of the team.
- Strong attention to detail and follow-through of tasks.
- Project management, including but not limited to the use of project management software such as Microsoft Office suite.
Work Activities:
- Ability to lift over 50 lbs. without reasonable accommodation.
- Ability to work onsite.
- Ability to work extended hours, including weekends, evenings, holidays as needed.
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